Operations Center Specialist (Remote)

The primary responsibility of the Operations Center Specialist is to provide a central point to monitor, correlate, classify, escalate, and manage situations that will or possibly will impact company employees, assets, and drivers.

The ideal candidate is someone who is confident, consistent, timely, works well in autonomy, and maintains a passion for technology and current events with the ability to juggle several, varying tasks at the same time.

RESPONSIBILITIES

* Answering Credible Threat calls from Employees in field locations, assessing the situation using both tools and processes, and looping in all necessary parties

* Using Social Media Listening tools, traditional media, slack, and other tools for timely and efficient monitoring, tracking, assessing, and analysis of events which may impact or have the potential to impact company's customers or employees (i.e. Acts of Violence, Acts of Terror, Public Transit Outages, Hurricanes) and aiding market response to these types of impact events

* Communicating market incidents to impacted teams in a timely and clear manner, to advise on necessary action for the market

* Monitoring tools for incidents impacting employees traveling for work, communicating broadly when necessary

* Using Social Listening tools to evaluate incidents occurring in proximity to Field Locations, notifying the necessary teams, guiding on necessary actions and attending incident management team meetings

* Communicating with large audiences including varying degrees of seniority

* Meticulously and accurately document incident alerts in real-time

* Respond professionally and quickly to internal feedback and inquiries

* A clear understanding of the importance of privacy, given the nature of information monitored, tracked, and discussed within this team

* Showing up to work on-time, so that no incidents are missed.

* A clear understanding that this job will require you to be on-call and to handle situations outside of a standard 9-5, and a willingness to step in to help when needed, regardless of time

EXPERIENCE AND SKILLS

* 1 + years experience as a business data specialist or performing similar functions

* Experience in Safety and/or de-escalation is a plus

* Experience working with sensitive information

* Ability to make independent decisions within a broad procedural framework

* Ability to multi-task and meet short-term and high-intensity deadlines

* Be able to contribute to and thrive in a collaborative team environment

* Be able to work autonomously, and function in a schedule working alone

* Have strong organizational and follow-up skills

* Self-sufficient, highly motivated with desire to learn new technologies and industries

* Ability to thrive in a fast-paced work environment with consistency and reliability

* Genuinely excited and enthusiastic about learning and pushing technical limits / finding new solutions to old problems

* BA / BS or equivalent experience

* Strong verbal and written communication with excellent English spelling and vocabulary

* Maintain an affinity for technology solutions (hardware & software)

* Brilliant internet research and social media skills

* Knowledge of and interest in monitoring ongoing current events

* Experience supporting 24/7 operation Bonus Points Previous experience in emergency / incident management, business continuity, or related fields Experience in ride-sharing or start-up environment

Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.