Service Delivery Management Director

Job Title: Director Service Delivery Management

Position Type: Full-Time

Work Type/Location: Jersey City, NJ (Hybrid)

Job Description

Qualifications:

• Senior-level stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking, and/or Insurance
• 15+ years experience supporting applications running in Unix environments and Windows environments, experience working directly with CIOs and senior business stakeholders
• 7 years of leadership experience leading large production support globally distributed teams
• Agile Software development, and experience in development projects
• Excellent Communication and Interpersonal skills (Written and Verbal)
• Flexible approach to working hours and responsibilities
• Self-driven and with an ability to work independently with minimal supervision
• Familiar with risk-based decision-making and escalations
• Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware)
• Proficient in MS Office (Excel, Access, and Project) skills

Responsibilities:

• Senior Service Delivery Director responsible for a globally distributed application support team
• Instrumental in driving performance and improving production stability
• Requirement to be primary face-off to CIOs and senior business stakeholders
• Continually improve IT services and ensure the team takes a structured and proactive approach to resolving technology problems
• Drive Best Practices among the global application teams as well as CTB (release/change management)
• Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk
• Participate in the development of and effectively maintain the Incident management process
• Involvement in managing an agile development process (from a production perspective and running the bank)

ABOUT Ztek:

Website:

Ztek Consulting Inc. is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

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