Clinical Specialist Analyst I, Health Ancillary

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
We are seeking an experienced PACS (Picture Archiving and Communication System) Analyst to join a collaborative team environment with a focus on continuous improvement. The ideal candidate will have a strong background in managing PACS and related imaging applications, with a focus on maintaining system performance, resolving issues, and implementing upgrades. This role requires in-depth knowledge of PACS architecture and workflows, proficiency in managing and configuring imaging informatics systems, understanding of healthcare IT infrastructure and integration, ability to analyze and optimize system performance and strong documentation and reporting skills. Additionally, this role requires strong troubleshooting and problem-solving skills, excellent communication and customer service abilities, and ability to work in a fast-paced, on-call environment. This position participates in on-call rotation to provide 24/7 support and may require occasional evening and weekend work for system maintenance and upgrades.

KEY RESPONSIBILITIES

• Manage and maintain PACS and various imaging-related applications.
• Resolve customer issues and provide technical support.
• Plan and execute system updates and upgrades.
• Collaborate with cross-functional teams to ensure optimal system performance.
• Participate in on-call rotation to provide 24/7 support.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Pharmacy degree from ACPE accredited school, current licensure by State Board of Pharmacy or
  Physican assistant graduate from an ARC-PA accredited school, current licensure by the State of Texas or
  Master's Degree - Nurse Practioner with Masters degree in Nursing (MSN) or
  Master's Degree in health informatics, healthcare management, computer science, data science or related health technology field

• Experience
  3 years Experience in clinical systems and/or project management

Preferred Qualifications

• Degree in Health Information Technology.
• Knowledge of project management principles.
• Experience with Cardiology PACS.
• Familiarity with various medical imaging modalities and DICOM standards.
• Experience in clinical setting

Licenses and Certifications

• Pharmacy; current licensure by State Board of Pharmacy Upon Hire or
• Physician assistant; current licensure by the State of Texas Upon Hire or
• (RN) REGISTERED NURSE Current licensure as a Registered Nurse through the National Council Licensure Examination - Registered Nurses (NCLEX-RN) Upon Hire and
  Nurse Practitioner; must be credentialed through the American Academy of Nurse Practitioners or American Nurses Credentialing Center. Upon Hire or
• PACS Administrator (Must have knowledge and training of Imaging Informatics, Solutions Engineer, Clinical Analyst, Application Analyst or System Engineer). Upon Hire and
  Certification in a core health informatics application preferred but not required (e.g., Epic Cogito or Healthy Planet Analytics, Cerner HealtheAnalytics, Microsoft Azure, AWS, or equivalent). Upon Hire

Preferred Licenses and Certifications

• PACS certification (Certified PACS Associate- CPAS, Certified DICOM Integration Professional- CDIP, Certified PACS Systems Analyst- CPSA) Upon Hire
  Certification in project management and/or business analysis (e.g., Certified Scrum Master, Disciplined Agile Scrum Master, PMI-Agile Certified Professional, PMI-Professional in Business Analysis, Certified Business Analysis Professional) preferred Upon Hire

JOB DUTIES

• Manages projects and serves as primary customer contact. Defines and maintains project plan and schedules. Monitors compliance with definitions of project scope, timelines, and deliverables. Provides regular project status reports to customer and internal management. Assists business analysts of lower grade to coordinate projects.
• Collects, interprets, and documents specifications required to develop new and revise existing software applications. Develops and implements operational plans for new and existing business computer applications. Participates in development of project proposals for customers.
• Monitor PACS activities and resources, diagnoses system hardware and software problems, perform monitor calibrations, validates computer workstations, resolves problems according to established policies and procedures as required by assigned team.
• Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users. Defines and develops test scenarios. Documents and tracks status of application errors and related issues in problem log. Assist programmers and business analysts of lower grade in analyzing and resolving problems.
• Other preferred technical skills: Citrix, VM (knowledge of ESX features), storage concepts, system administration, networking, IP routing, VLAN, troubleshooting connectivity and latency issues, shell scripting, SQL, integration with cloud hosted apps, database clusters, backup strategies, hardware configuration and server requests.
• Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating issues to applicable management staff.
• Develops new system administrative procedures required utilizing new functionality resulting from system changes.
• Assists in developing and implementing business strategies in departments to improve operational processing and productivity.
• Monitors development of specifications and establishes priorities for accomplishing design and testing of various projects.
• Reviews, develops, recommends, and implements activities, programs or functions as assigned. Maintains and tracks accounts assigned to projects or programs. Develops and maintains project plans. Provides project status reports.
• Assists with a process improvement/quality improvement project committee to develop a solution to identified problems.
• Routinely recommends and documents clinical interventions that should be taken in the electronic medical record.
• Super user trainer for a new program or initiative and provides training to staff for Implementation.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

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