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Sr. Helpdesk Administrator

Salary undisclosed

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Job Description

Job Description

BuildASign aims to make it easy and affordable for people to share their message or tell their story with custom and personalized products. We relentlessly innovate and improve to provide customers with exceptional value and an experience that fosters a long-lasting relationship. The Austin, Texas-based organization has grown since the company s inception in 2005 to include more than 400 employees. BuildASign also operates EasyCanvasPrints.com and AlliedShirts.com. We are passionate about attracting top talent that will relentlessly innovate and continue to help our double-digit revenue and profit growth trajectory.

Position Overview:

The Sr IT Help Desk Administrator is responsible for supporting internal office and production employees along with our onsite and remote computer infrastructure. Pro-active maintenance and procedures, as well as excellent customer support will be key in allowing employees and systems to function without interruption. In the senior role they will make sure the help desk team is operating efficiently to meet and exceed business needs, as well as continually pushing for improvements to processes and procedures.

Job details and expectation:

  • Ability to help and guide other help desk team members in supporting IT needs of onsite and remote employees
  • Support internal users via our ticketing system, meeting our support metrics and providing feedback and insight based upon user feedback
  • Systems and applications support will include Google Workspace, Microsoft Office and Windows operating systems.
  • Continued focus on improving knowledge and efficiency of the help desk team processes and procedures
  • Assist office and manufacturing employees with any computer/technology issues that they encounter

To be successful in this role one must demonstrate

  • Strong interpersonal and customer service skills to effectively communicate with others
  • Willingness to learn/expand IT skill set of yourself as well as other help desk team members
  • Problem-solving and analytical skills
  • Passion for teamwork, continuing education, problem solving, and exceptional customer service
  • A strong focus on continuous improvement of the entire Help Desk process

Qualifications:

  • Previous 3 years IT experience (computer hardware/software/support) on the job or in personal life
  • Knowledge and ability to support:
    • Networking and network equipment
    • Windows Server systems and applications such as Active Directory and Group Policy
    • Company email systems such as Google Workspace
  • Comfortable supporting on-site and remote employees

Requirements:

  • In person on-site support of Austin Office and Manufacturing facilities
  • Participate in after hours on-call rotation with other IT team members

Benefits and Perks:

  • Comprehensive health insurance plans.
  • 401(k) retirement savings plan with company match.
  • Paid Time Off, Holidays, and Volunteer Time Off.
  • Hybrid format, allowing you to work from home or in an office space.
  • Professional development and team building opportunities.
  • Discounts on products produced by BuildASign.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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