Help Desk - IT Server Support
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IT Server Support
Arlington, VA
Must
Active Secret Clearance
2 - 4 years of hands-on helpdesk or technical support environment.
2 - 4 years of server & network support specific experience.
Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.
Has experience supervising small technical teams.
Have a good IT experience base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.
A degree in the field of computer science or a related discipline is preferred.
Duties
Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports.
Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.
Assign new work orders to operations support technicians/engineers within one hour of STAC notification; personally follow-up on any urgent action. Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
Maintain a log and track metrics on network outages.
Make post database updates.
Maintain up-to-date IP list on SharePoint.
Take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations.
Maintain the operations support duty roster.
Make sure that 24/7/365 customer support is available.
Provide coaching and direction to subordinate Systems Engineers (Watchstanders). Identify any weaknesses and training needs.
Conduct quality control checks and audit work completed by other Watchstanders. Review shift and work order logs for completeness and accuracy.
Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines.
Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects.
Serve as the shift lead and subject matter expert for technical and resource management. Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff.
Progression Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Arlington, VA
Must
Active Secret Clearance
2 - 4 years of hands-on helpdesk or technical support environment.
2 - 4 years of server & network support specific experience.
Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.
Has experience supervising small technical teams.
Have a good IT experience base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.
A degree in the field of computer science or a related discipline is preferred.
Duties
Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports.
Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.
Assign new work orders to operations support technicians/engineers within one hour of STAC notification; personally follow-up on any urgent action. Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
Maintain a log and track metrics on network outages.
Make post database updates.
Maintain up-to-date IP list on SharePoint.
Take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations.
Maintain the operations support duty roster.
Make sure that 24/7/365 customer support is available.
Provide coaching and direction to subordinate Systems Engineers (Watchstanders). Identify any weaknesses and training needs.
Conduct quality control checks and audit work completed by other Watchstanders. Review shift and work order logs for completeness and accuracy.
Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines.
Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects.
Serve as the shift lead and subject matter expert for technical and resource management. Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff.
Progression Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
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