Epicareer Might not Working Properly
Learn More
A

IT Support Specialist - Tier 1

  • Full Time, onsite
  • All States Ag Parts, Llc.
  • On Site, United States of America
Salary undisclosed

Apply on


Original
Simplified

Job Description

Job Description

Parts ASAP DeSoto, IA location

IT Support Specialist - Tier 1 (Full Time)

Parts ASAP is experiencing rapid growth and expansion. We are seeking a dynamic IT Support Specialist to join our high-energy team in our De Soto, IA branch.

Location: De Soto, IA

What will I do?

  • Deliver exceptional customer service in person, via phone, and email
  • Troubleshoot hardware, software, and telecom issues
  • Perform imaging and hardware asset inventory on company computers and endpoints
  • Maintain hardware inventory levels, alerting appropriate resources when stock is low
  • Educate employees on common hardware and software applications
  • Create and resolve service requests within Service Desk Plus

What s required from me?

  • High school diploma required
  • Minimum of two years of experience in an IT support role, assisting both remote and in-person users
  • Basic knowledge of modern computer hardware and cloud systems
  • Strong communication skills; able to be easily understood by non-technical users via phone and email
  • This position requires in-office presence

What s in it for me?

  • Regularly scheduled hours
  • Opportunities for internal promotion
  • Competitive pay
  • Employee discount program
  • Comprehensive benefits package including health, dental, vision, life, disability, paid vacation, floating holidays, sick time, FSA, and a 401k plan with employer match
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job