Program Manager - Operational Risk

Job Title: Program Manager - Operational Risk

Work Location: Chicago, IL

Work Model: Hybrid (Anchor Days: Tuesday - Thursday [flex])

Key Roles and Responsibilities:

• Ability to manage delivery through effective delegation, oversight and stakeholder engagement across a portfolio of programs
• Ability to provide high-level assessments of program progress, risks, issues and to facilitate rapid resolution with senior-level stakeholders
• Ability to communicate effectively to ensure a clear and concise understanding of expectations.
• Ability to manage and maintain progress across a portfolio of work, and to continuously manage program risks, issues and escalations as needed.
• Effectively liaise between cross-functional stakeholders to align around common objectives.
• Continuously improve and optimize projects towards efficiency, productivity and quality standards.
• Review and maintain program objectives; risks; issues and overall status within approved program structure/technologies
• Manage the portfolio with a forward-looking mindset, i.e., proactively anticipate any potential issues, prevent them and/or define pragmatic contingency plans.
• Develop and hold accountable a team of program managers to proactively manage dependencies, reusable assets (components of the solution that have been already built elsewhere), roadblocks and learning points (i.e., milestones defined to resolve any uncertainty that the team might be dealing with).
• Timely escalate and relentlessly pursue resolution of any roadblocks with a clear, end-to-end ownership mindset.
• Develop and control deadlines, budgets and activities pertaining to the supported projects.
• Engage, supervise and coordinate third party support, including oversight of forecast and budget variance
• Demonstrates flexibility and agility to pivot to new and/or changing program priorities
• Maintains confidentiality of correspondence records, presentations and reports in a central repository system
• Prioritizes and handles multiple projects with accuracy
• Lead and motivate team members, providing development opportunities, feedback and supervision appropriate to professional expertise
• The ideal candidate should have a fair amount of the following:
• A College or University degree and deep understanding of project management and portfolio management tools, techniques and methods (i.e., what good looks like), change management principles and how to build high-performing teams
• Relevant industry knowledge is required (financial risk, non-financial risk, regulatory and/or compliance)
• Technical skills: Outlook, Teams, Microsoft Office 365 suite required (advanced with Excel, Word, SharePoint, PowerPoint, MS Project).
• Excellent oral and written communication skills are required
• Self-motivated, highly flexible and adaptable to change
• Analytical and problem-solving skills are required
• Results oriented
• Knowledge of and experience supporting programs with enterprise risk management, financial or non-financial risk
• Great skills across communication, facilitation, interpersonal, conflict resolution, team building, coaching members on practices, framework, ability to teach/train etc.
• Ability to establish trust-based relationships with stakeholders across enterprise, lead them towards common objectives and managing upwards and downwards (e.g., experience with acting as a constructive conduit between business and non-business teams)
• Strong problem-solving skills, organizational skills and time management skills.
• Openness to self-learning, improvement and experimentation
• A minimum of 5 years serving as a Portfolio or Program Manager or a relevant role

Summary:

• The Global Regulatory Affairs Office (GRAO) is responsible for overseeing the enhancement of our risk management and controls, remediation of regulatory and audit findings and the administration of regulatory affairs, including establishing a centralized and sustainable connection point for global regulatory communications, ensuring preparedness for examinations.
• This Operational Risk and Resiliency Portfolio Manager role reports to the Head of Global Regulatory Program Management and is responsible for management of a team of program and project managers in support of large scale, enterprise-wide Programs with multiple projects and work streams.
• These projects involve delivery of critical strategic enterprise capabilities or regulatory changes that impact multiple business units or disciplines that execute the GRAO strategy.

Responsibilities:

• The role holder will need the ability to manage multiple priorities in a fast-paced environment and exercise good judgment in a variety of situations.
• The Portfolio Manager will ensure a coordinated response across Operational Risk and Resilience and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion and attention to detail.
• The ideal candidate will have a track record of supporting complex change programs, working with diverse, cross-functional teams and facilitating needs from stakeholders across the organization

• Kannan P Talent Acquisition Specialist | 271 Great Road, 22-23, ACTON MA USA 01720

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