T
Technical Support Representative
Salary undisclosed
Apply on
Original
Simplified
Description:
Must haves: 1-3 years in a technical support center/customer facing 1-3 years Microsoft support/Windows Office 365 Responsibilities: - The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards. - Assist with iPad management via JAMF (Apple device management platform-can be trained) and iPad issue resolution. - Support asset management activities, to include laptop setups, laptop lease end returns management, printer setup and configuration, and assist with equipment orders. - Provide on-site support to Safe Step associates and for meeting room conferencing equipment. - Develop a solid understanding of the relationship between hardware, software and business systems processes. - Perform duties as requested by management. - Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills. - Consistently document and troubleshoot any reported issue. - Develop and maintain strong relationships within the IT department. - Develop and maintain understanding of Corporate and IT policies and procedures. - Develop good verbal and written communication skills. - Develop "creative thinking" in troubleshooting techniques. - Develop solid customer service and follow-up skills. - Comply with defined ITIL processes.
Skills:
technical support, windows, office 365, Help desk, Troubleshooting, Customer service, Support, ipad, jamf
Top Skills Details:
technical support,windows,office 365
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Must haves: 1-3 years in a technical support center/customer facing 1-3 years Microsoft support/Windows Office 365 Responsibilities: - The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards. - Assist with iPad management via JAMF (Apple device management platform-can be trained) and iPad issue resolution. - Support asset management activities, to include laptop setups, laptop lease end returns management, printer setup and configuration, and assist with equipment orders. - Provide on-site support to Safe Step associates and for meeting room conferencing equipment. - Develop a solid understanding of the relationship between hardware, software and business systems processes. - Perform duties as requested by management. - Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills. - Consistently document and troubleshoot any reported issue. - Develop and maintain strong relationships within the IT department. - Develop and maintain understanding of Corporate and IT policies and procedures. - Develop good verbal and written communication skills. - Develop "creative thinking" in troubleshooting techniques. - Develop solid customer service and follow-up skills. - Comply with defined ITIL processes.
Skills:
technical support, windows, office 365, Help desk, Troubleshooting, Customer service, Support, ipad, jamf
Top Skills Details:
technical support,windows,office 365
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
