Support Engineer strong experience in MySQL or Postgresql

Support Engineer strong experience in MySQL or Postgresql

Location- Open for locations, Charlotte, NC, Dalas TX, Redmond WA, and Fargo ND. Also open for remote if candidate/s are really good.

Any VISA No restriction.

Responsibilities

As an Embedded Escalation Engineer (EEE), you will be an important member of the Customer Service and Support (CSS) Data and Enterprise Cloud Support Engineering Team and a virtual member of the Azure Data Product Group with the following key responsibilities:

Customer Reported Incident Management (CRI Management)

• Continuous engagement with CSS (Product support engineering team) to triage high severity cases, provide them directions/solutions to meet first day resolution (FDR)
• Where a solution is not available encouraging to escalate to Product group and making sure a solution provided for the end customer is as quick as possible
• Follow up on ageing CRIs to make sure end user CSAT for your respective product is met and is getting higher and higher.
• Keep track of Time to Resolve, Time to Escalate metrics and improve them month over month

• Work directly with our Azure SQL Cloud (MySQL & PostgreSQL)Product Group to provide world-class engineering support at a product component level.
• Perform complex product debugging and remediation when needed; working alongside the Azure SQL Cloud (MySQL & PostgreSQL) development teams to drive support incident resolution for configuration, code, or other service deficiencies impacting customers.
• Embedded Escalation Engineers are not expected to write product code; however, should be able to apply their code skills and understanding towards efficiently resolving support issues as appropriate.
• Identify emerging trends or recurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow. This can include a range of potential work item categories; such as self-healing mechanisms, transparency, automation, and/or increasing the capabilities of Azure SQL Cloud (MySQL & PostgreSQL) Services.
• The position is primarily behind the scenes providing engineering support to the broader Microsoft SQL Cloud (MySQL & PostgreSQL) support delivery teams for incidents that require product group engagement. At the same time, individuals should be capable and prepared to occasionally engage directly with customers to help facilitate incident resolution as appropriate.

Qualifications

Required:

• 3+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations
• Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions

Technical Skills:

• Strong proficiency in MySQL database management
• Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
• Understanding of MySQL s underlying storage engines
• Experience with replication configuration in MySQL
• Knowledge of de-facto standards and best practices in MySQL
• Proficient in writing and optimizing SQL statements.
• Proficient knowledge and Hands-on experience using Microsoft SQL Cloud (MySQL & PostgreSQL) in any of the below scenarios:

1. Provision MySQL instances, both in clustered and non-clustered configurations
2. Ensure performance, security, and availability of databases.
3. Prepare documentations, troubleshooting guides and specifications.
4. Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
5. Profile server resource usage optimize and configure, as necessary.
6. Collaborate with other team members and stakeholders.

Microsoft Azure Platform:

1. Experience with Cloud Computing & Solutions
2. Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal)
3. Have knowledge and skills for secondary tools such as Microsoft Azure, SQL data warehouse, Azure SQL DB, Visual Studio, etc.

Development/Coding:

1. Experience with C#, JAVA, .NET, PowerShell, CLI, Microsoft Azure SQL
2. Proficient understanding of code versioning tools such as {{Git / Mercurial / SV
3. Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product

Contact us at or email to learn more about this exciting opportunity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.