Sr Staff Technical Product Manager - Proficy MES

Job Description Summary
As the Technical Product Manager, you will be accountable for all aspects of the end-to-end lifecycle of currently deployed Proficy Manufacturing Discrete MES systems to meet customer, cybersecurity, and enterprise architectural requirements. You will support and maintain the tech stack and related data processing platforms and services. You will be responsible for ensuring the team has the facilities, tools, resources, and skills they need to deliver on commitments while tracking ongoing execution and delivery of Application Operations delivery SLAs. You will maintain incident management, change controls, support coverage, and provisioning compliantly, supported by purchased managed services resources. You will be responsible for technical domain, functional domain, sustainment/operations. You will be responsible for ensuring high availability, optimal performance, maintaining a compliant cyber posture, and low incident rates across compute infrastructure. You will partner with business stakeholders and across product categories to ensure alignment to the product strategy and to prioritize feature delivery to maximize outcomes.

Job Description

In this role, you will:

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  Be accountable for end-to-end lifecycle manufacturing execution (MES) applications ecosystems supporting multiple GE Aerospace US manufacturing sites. These applications include multiple customized instances of GE Digital Proficy Manufacturing Discrete and PTC Thingworx.
  
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  Become a subject matter expert of the technology stack and application blueprint.
  
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  Maintain operational stability, address tech debt, and minimize defects to enable operational stability.
  
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  Partner with the business, cyber and technical teams to support & maintain compliance and security related strategies such as CMMC, EVM, and DFARS
  
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  Learn and become a subject matter expert on a complex landscape of products and integrations to analyze and plan for the impact of outages, infrastructure and ecosystem changes, and business process changes.
  
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  Ensure successful, end-to-end delivery of product or environment changes supporting separation and compliance projects such as Cloud Migration, Data Center Exit, Network, Identity, and CMMC, through ongoing client engagement, partnering with technical teams internal and external to the initiative, and coordinating all required activities and milestones.
  
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  Interact with customers/stakeholders in VOC requirements-gathering, fine tuning, and obtaining product feedback. Build and maintain relationships across functional stakeholders understand their data needs, requirements, and solutions to improve and optimize existing business processes.
  
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  Present product roadmap to leadership and cross-functional stakeholders to obtain concurrence and resources to execute.
  
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  Define, implement, and test application configuration changes to meet business needs.
  
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  Write / update test scripts, cut over plans, and deployment documentation.
  
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  Execute functional test, system integration test, and support user acceptance test (UAT).
  
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  Interact with software vendors and internal developers to resolve defects or request enhancements.
  
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  Present operational status to leadership and business stakeholders.
  
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  Go to Gemba, the manufacturing shop floor, to understand the product, processes, and personas interacting with software products where the work is done.
  
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  Prioritize backlog of work to support operational stability, cybersecurity, separation, and business outcomes with a focus on Safety, Quality, Delivery, and Cost, in that order, every day.
  
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  Influence the manufacturing and quality management system modernization strategy.
  

Minimum Qualifications:

• Bachelor's degree from accredited university or college with minimum of 6 years of professional experience OR associate's degree with minimum of 9 years of professional experience OR High School Diploma with minimum of 11 years of professional experience
• Minimum 3 years of professional experience in Computer Science or STEM related fields.
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

The base pay range for this position is $127,900- $213,200. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on October 30, 2024.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs ( i.e ., is a Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

Desired Characteristics

Technical:

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  Customer focus, desire to engage with users and stakeholders on the manufacturing shop floor.
  
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  Root cause investigation and permanent corrective action implementation experience, especially within a complex enterprise architecture.
  
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  Demonstrates knowledge and experience in technical topics, such as tech stacks, caching, APIs, data transfer, scalability, and security. Understands downstream impacts of tech stack decisions.
  
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  Skilled in breaking down problems, documenting problem statements and estimating efforts
  
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  Has knowledge of integration technologies and how to write requirements/ design specifications for development and integration teams.
  
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  Ability to read and write SQL queries.
  
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  Experience working in an Agile environment
  
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  Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.
  

Leadership:

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  Displays excellent communication skills, both written and verbal, including the ability to communicate effectively with both business/manufacturing and technical audiences.
  
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  Assesses quality of information given and ask pertinent questions to stakeholders.
  
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  Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology, or engineering.
  
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  Ability to balance the long-term ("big picture") and short-term implications of all decisions.
  
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  Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team. Balances value propositions for competing stakeholders.
  
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  Able to verbalize what is behind decisions and downstream implications.
  
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  Continuously reflecting on success and failures to improve performance and decision-making.
  
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  Understands when change is needed. Participates in technical strategy planning.
  
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  Evaluates decisions through the eyes of the customer; builds strong customer relationships with stakeholders at all levels of the organization; partners with customers to help shape their future initiatives.
  

Note: Travel requirement: 15-20%

Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high-level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Job Description

Compensation Grade

SPB3

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: Yes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.