HEALTH SERVICES REPRESENTATIVE - 64038466
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Requisition No: 839466
Agency: Department of Health
Working Title: HEALTH SERVICES REPRESENTATIVE - 64038466
Pay Plan: Career Service
Position Number: 64038466
Salary: $35,500.00-$38,100.00
Posting Closing Date: 11/01/2024
Total Compensation Estimator Tool
Job posting category – Open Competitive
Your Specific Responsibilities
This is an independent field worker position in the control and prevention of Tuberculosis. Activities reflect knowledge and application of sound epidemiological surveillance, containment, and assessment principles. Assists in the performance of disease control and prevention program activities. Principal duties and responsibilities are as follows:
Direct Observe Therapy – Meets with the client at home, clinic, worksite, school, under the bridge, any other acceptable location to provide Direct Observe Therapy (DOT) to the Tuberculosis clients. Recognizes and assesses client for adverse reactions of medication and reporting any adverse reaction to the Nurse Case Manager (NCM). Provides the bottle or packages of medication to the client to take as prescribed. Observe the client ingest and swallow the medication. Enters services and tracks DOT/VDOT provided to client in HMS/Medication tracking module. Identifies Medical, social services, or personal need that could interfere with the successful completion of the treatment and reports findings to the case management team. Reports any failure of DOT or incident out of the ordinary to the NCM and document the incident in clients’ s HMS/progress notes. Ensures the DOT counseling form is reviewed and signed by the client. Provides appropriate language and or culturally sensitive DOT services for client with language and/or culture barriers.
Contact Investigation – Assists and/or conducts epidemiological investigation to identify contacts, assess risk factors, locate, test and refer them as appropriate. Enters and keeps update information in HMS/ Contact investigation module (documentations). Assist in achieving and keeping the contact investigation indicator at the goal level.
Pharmacy and Case Management – Assists in the success of the client’s case management plan by reinforcing TB education and encourage compliance with treatment: Collecting specimen (such as sputum, etc…); providing TST; requesting transportation; delivering incentives and/or enablers. Meets regularly with NCM to provide updates on client’s adherence. Obtains medication from pharmacy room and checks to determine the medication matches the medication orders and that the medication is given to correct client. Follows security procedures to keep medication safe for DOT performed in the field. Maintains client confidentiality following HIPAA laws and regulations.
Locate and Refer – Conducts field investigation to locate and refer client’s that are lost to follow and/or noncompliant. Documents findings through HMS/Progress notes.
Attends staff meetings, case management team meeting, case reviews, cohort review, TB consortium meeting, educational meetings, and conferences as needed. Enters client services (CSR), completes EAR, reads E-mail daily, completes timesheet and reviews follow up assignments in HMS/Clinical Portal.
Performs Other Related Duties As Required.
Required Knowledge, Skills, and Abilities:
Knowledge of methods of compiling, organizing, and analyzing data; skills in conducting fact finding interviews; Ability to prepare confidential records and reports; ability to establish and maintain effective working relationships with others in a stressful environment: ability to communicate effectively orally and in writing.
Qualifications
Minimum –
Valid driver’s license and access to a reliable vehicle to use for work purposes, experience working with a disease control program, social services program, or community-based organization.
Preferred –
The incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.
Where You Will Work
18255 Homestead Ave, Perrine, FL 33157.
Mission
Florida Department of Health Mission, Vision, and Values:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision
To be the Healthiest State in the Nation.
Values
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Benefits
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Please Be Advised
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
Agency: Department of Health
Working Title: HEALTH SERVICES REPRESENTATIVE - 64038466
Pay Plan: Career Service
Position Number: 64038466
Salary: $35,500.00-$38,100.00
Posting Closing Date: 11/01/2024
Total Compensation Estimator Tool
Job posting category – Open Competitive
Your Specific Responsibilities
This is an independent field worker position in the control and prevention of Tuberculosis. Activities reflect knowledge and application of sound epidemiological surveillance, containment, and assessment principles. Assists in the performance of disease control and prevention program activities. Principal duties and responsibilities are as follows:
Direct Observe Therapy – Meets with the client at home, clinic, worksite, school, under the bridge, any other acceptable location to provide Direct Observe Therapy (DOT) to the Tuberculosis clients. Recognizes and assesses client for adverse reactions of medication and reporting any adverse reaction to the Nurse Case Manager (NCM). Provides the bottle or packages of medication to the client to take as prescribed. Observe the client ingest and swallow the medication. Enters services and tracks DOT/VDOT provided to client in HMS/Medication tracking module. Identifies Medical, social services, or personal need that could interfere with the successful completion of the treatment and reports findings to the case management team. Reports any failure of DOT or incident out of the ordinary to the NCM and document the incident in clients’ s HMS/progress notes. Ensures the DOT counseling form is reviewed and signed by the client. Provides appropriate language and or culturally sensitive DOT services for client with language and/or culture barriers.
Contact Investigation – Assists and/or conducts epidemiological investigation to identify contacts, assess risk factors, locate, test and refer them as appropriate. Enters and keeps update information in HMS/ Contact investigation module (documentations). Assist in achieving and keeping the contact investigation indicator at the goal level.
Pharmacy and Case Management – Assists in the success of the client’s case management plan by reinforcing TB education and encourage compliance with treatment: Collecting specimen (such as sputum, etc…); providing TST; requesting transportation; delivering incentives and/or enablers. Meets regularly with NCM to provide updates on client’s adherence. Obtains medication from pharmacy room and checks to determine the medication matches the medication orders and that the medication is given to correct client. Follows security procedures to keep medication safe for DOT performed in the field. Maintains client confidentiality following HIPAA laws and regulations.
Locate and Refer – Conducts field investigation to locate and refer client’s that are lost to follow and/or noncompliant. Documents findings through HMS/Progress notes.
Attends staff meetings, case management team meeting, case reviews, cohort review, TB consortium meeting, educational meetings, and conferences as needed. Enters client services (CSR), completes EAR, reads E-mail daily, completes timesheet and reviews follow up assignments in HMS/Clinical Portal.
Performs Other Related Duties As Required.
Required Knowledge, Skills, and Abilities:
Knowledge of methods of compiling, organizing, and analyzing data; skills in conducting fact finding interviews; Ability to prepare confidential records and reports; ability to establish and maintain effective working relationships with others in a stressful environment: ability to communicate effectively orally and in writing.
Qualifications
Minimum –
Valid driver’s license and access to a reliable vehicle to use for work purposes, experience working with a disease control program, social services program, or community-based organization.
Preferred –
The incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.
Where You Will Work
18255 Homestead Ave, Perrine, FL 33157.
Mission
Florida Department of Health Mission, Vision, and Values:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision
To be the Healthiest State in the Nation.
Values
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Benefits
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions (For more information, please click www.myfrs.com );
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
Please Be Advised
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
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