Office & Experience Coordinator (H)

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is looking for an Office Experience Coordinator to deliver a welcoming and memorable experience for all visitors and employees at our office. This in-office role will support various workplace programs and initiatives, while embodying our core values of “Customer First” and “Team on Mission.”

Reporting to the Manager of Global Real Estate & Office Experience, you’ll be instrumental in creating a positive, inclusive atmosphere, fostering strong first impressions, and supporting our workplace experiences.

What You’ll Do

• Create an amazing office experience by fostering a warm and welcoming environment for employees and guests
• Support daily office operations by managing deliveries, the mailroom, kitchen supplies, and general office upkeep, ensuring everything is neat and ready to inspire
• Assist with desk setups, workstation and office moves, and manage security access with badge distribution
• Maintain vendor relationships to ensure high-quality service while building and maintaining strong working relationships
• Oversee conference room bookings, event space planning and room setup for company events and meetings.
• Coordination of office, regional and community events—bringing our culture to life through engaging experiences. Events may occasionally take place outside regular business hours or on weekends.
• Step in with ad-hoc tasks and projects as needed
  
  

Who You Are

• 1-3 years of experience in hospitality, customer service, or office management; event planning experience is a plus
• Proficient in Gmail, Google Docs, and other common workplace tools
• Strong emotional intelligence (EQ) and relationship-building skills at all organizational levels
• Passionate about delivering outstanding customer service and enhancing the employee experience
• Detail-oriented with excellent verbal and written communication skills
• Creative problem-solver with good judgment and the ability to adapt to the changing needs of the workplace
• Energized by working with people and excited to play a central role in shaping BigCommerce’s culture
• Demonstrates strong judgment and maintains confidentiality
• Flexible and open to occasional work outside of regular office hours
  
  

Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Targeted salary range

$19—$29 USD

Diversity, Equity & Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.