Senior Commercial Operations Manager

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support. Our care is delivered virtually through our app, via secure messaging and telehealth visits. When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to [email protected], and we'll confirm whether you're engaging with one of our Oshi teammates!"

Senior Commercial Operations Manager

Are you a commercial operations professional fluent in data analytics, pipeline management, sales enablement, and RFP management who is looking to join an innovative, early stage organization that is significantly improving health outcomes and productivity of their members while reducing total cost of care?

Do you thrive in a rapidly evolving, fast-paced company and market that requires creativity, resourcefulness, high energy and an ability to adapt quickly?

Are you passionate about healthcare, and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?

If so, you could be a perfect fit for our team of like-minded professionals who share a common mission and passion for helping others and a desire to build a great company.

The Role:

The successful candidate for this role will maximize business performance by being an objective, trusted partner to the Chief Commercial Officer and your team members in the commercial organization. The Senior Commercial Operations Manager acts as a trusted partner to the sales and marketing leadership team through operational rigor and strategic projects.

What You'll Do:

• Roll out a day-to-day sales funnel management process.
• Ensure contacts and opportunities are moving through target customer sales funnels smoothly.
• Track conversion rates through each stage of the funnel, analyzing pertinent data so they can make sound recommendations for how to improve the funnel's performance.
• Identify sticking points that could impact sales velocity and propose and implement solutions for improvement
• Develop a process in partnership with B2B Marketing to develop and maintain contact lists, ensure that our CRM data is up to date, audit data for consistency, setup automations, and manage custom fields and data.
• Play a critical role in guiding Commercial leadership in planning, goal setting, expansion planning, and managing the rhythm of the business activities such as periodical business reviews and forecast calls.
• Develop sales and revenue forecasting dashboards and reports to support weekly leadership team and monthly board of director materials.
• Maintain a library of proposal, FAQ, RFI and RFP materials that enable efficient re-use, potentially exploring an external tool to enhance this process..
• Partner with Commercial leadership to identify actionable insights and use data-driven approach to own and drive strategic recommendations to grow our business.
• Structure and execute on operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing recommendations.
• Drive operational efficiency by automating and improving processes, tools, and dashboards that scale.
• Own overall strategy for sales tech stack to create efficiencies, improve fidelity and accessibility of prospect and client information, and accelerate our deal velocity
  
  

Results you will drive:

• New customer contracts
• Robust and continuously growing sales pipeline
• Bookings and revenue in alignment with your objectives and Oshi Health's OKRs
• Visibility and intelligence around our pipeline and how it converts to revenue to help leadership plan to expand the org
• Brand awareness across the healthcare industry and ecosystem
• Learnings and Voice of the Customer input that can be shared broadly across the company
  
  

What You'll Bring to the Team:

• Experience with sales planning for commercial organizations
• An understanding of the healthcare ecosystem and how various clinically-oriented organizations can partner with payers, employers and or provider systems
• Experience leading projects, taking ownership, supporting the OKR and RFP processes, deriving actionable insights, and presenting recommendations to executive audiences
• Strong SalesForce CRM skillset and RFP management software experience.
• Experience building executive and board level presentations
• Experience involving analytical rigor as typically seen in, but not restricted to, functions like sales operations, finance, business operations, etc.
• Problem solving and analysis experience solving business problems (commercial, operational, organizational) in support of revenue growth and profitability target attainment
• Able to synthesize complex concepts and operate successfully in a lean and fast-paced entrepreneurial environment
• Comfortable navigating ambiguity and influencing results cross-functionally to align and solve problems.
• 3-5+ years' experience in comparable roles.
• Minimum bachelor's degree or equivalent experience ideally in business or other relevant fields. Courses and majors or minors in subjects such as management, finance, statistics and marketing may be an asset.
  
  

and perks:

We're revolutionizing GI care — and our employees are driving the change. We're a hard-working and fun-loving team, committed to always learning and improving, and dedicated to doing the right thing for our members. To achieve our mission, we invest in our people:

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity
  
  

We take care of our people:

• Competitive compensation and meaningful equity
• Employer-sponsored medical, dental and vision plans
• Access to a "Life Concierge" through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow
  
  

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments
  
  

Oshi Health's Core Values:

• Go For It
• Do the Right Thing
• Be Direct & Open
• Learn & Improve
• TEAM - Together Everyone Achieves More
  
  

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Range

$126,000—$150,000 USD

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com