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Servicenow Developer / Admin - Evanston, IL- 12+ Months contract

  • Full Time, onsite
  • Pegasus Knowledge Solutions
  • Hybrid, United States of America
Salary undisclosed

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Title : ServiceNow Developer / Administrator.

Location : Evanston , IL Hybrid - 2 days at Office.

Duration : 12 Month

Seeking a well rounded Servicenow SME with experience in developing catalog items, managing workflows, ensuring system health, and supporting users within a ServiceNow environment.

Responsibilities:

  • Design, develop & implement catalog items, including workflows, user interfaces and automation.
  • Ensure catalog items are user-friendly, well-documented and follow best practices for design & usability.
  • Collaborate with business units to gather requirements and translate them into effective catalog solutions.
  • Oversee the health & performance of the ServiceNow instance, ensuring optimal functionality.
  • Troubleshoot and resolve issues related to catalog items, workflows, and instance performance.
  • Perform testing & validation before major releases and instance upgrades.
  • Create & maintain technical documentation for all custom developments, configurations, and processes.
  • Provide training and support to end-users and administrators as required.
  • Proactively identify areas for improvement within the instance and propose solutions.
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