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IT Support Technician (Full-Time, Year Round)

Salary undisclosed

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Job Description

Job Description

The IT Support Technician provides critical support for Gunstock's sales point software and hardware setup and troubleshooting for users workstations, including desktop devices, credit card terminals, printers, scanners, tablets and other peripherals. In this dual role, you will assist with the maintenance and installation of IT software and hardware to sustain a well-functioning and reliable network with minimal interruptions to business operations. This is an on-site position.

Essential Duties and Responsibilities:

  1. Assist with the product setup, customization, and implementation of Gunstock's point-of-sale systems (POS) including, but not limited to, Intouch, AXESS, and Campground Reservations.
  2. Implement the design and layout of Gunstock s passes, tickets, and vouchers; test graphical and text layouts to finalize the product design.
  3. Assist with testing of operating system and software changes, upgrades, patches, and fixes; report testing results to supervisor.
  4. Complete the setup and installation of PCs, tablets, peripherals, POS systems, and other hardware as needed: perform routine upgrades and PC maintenance, including testing of equipment to ensure it is in working order.
  5. Conduct basic troubleshooting and testing to resolve common issues; diagnose and resolve hardware, software, or connection issues in a timely and helpful manner; document and monitor problems to help identify trends.

Our Ideal Candidate Has:

  • At least 1-2 years of related experience maintaining computer hardware and equipment; formal education or professional training preferred.
  • Demonstrated working knowledge of Windows operating systems, Active Directory and Office 365 in an enterprise network environment; A+ or Fundamentals+ certification encouraged but not required.
  • Superior attention to detail and organization skills.

Scheduling:

The position is full-time, year-round. During peak operational periods Gunstock is open to the public 7 days/week with weekends being our busiest times. While we offer alternative flexible scheduling, this position does require weekend and holiday availability.

Benefits:

This is a full-time year-round opportunity with many benefits including: Medical, Dental & Vision, company paid Short-Term Disability & Life Insurance, Retirement Plan with Employer Match from date of hire, Paid Time Off from date of hire, 9 Paid Holidays, 40% off all resort F&B venues, 25% off retail purchases at Gunstock Ski & Sport; Complimentary Season Passes for you & your family; Complimentary Guest Passes for friends.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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