Temporary AV Support Specialist
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Department: Temp Center
Salary/Grade: TMP/01
Position: Temporary AV Support Specialist
Hours: This is a full-time position (37.5 hours per week/ 7am-4pm / M-F)
Pay: $25.00 per hour
Campus: Evanston
Approximate start date: 10/21/2024
Approximate end date: 4/30/2025
Northwestern University is seeking a temporary Full-time AV Support Specialist for the Evanston campus.
Temporary Job Description:
The Support Specialist is responsible for providing excellent Information Technology and Audio Visual support throughout the school of business to students, faculty, staff, and infrastructure (classroom, study rooms, conference rooms and common areas). The incumbent must be able to work flexible hours.
Principle accountabilities:
Providing excellent front-line technical support for all Kellogg faculty, staff and students
Supporting and maintenance of devices and IT services
Supporting video-recording and web conferencing sessions
Providing technical support for public computing including printers, computer kiosks, public displays and peripherals
Performing non-technical tasks and other related duties as required or assigned
Qualifications Required:
2 - 4 years' of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Two years of customer service experience providing excellent in person or over the phone support
Proficient in Microsoft Office, Windows OS, and Mac OS
Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
Basic understanding of TCP/IP networking
Professional demeanor with strong ability to work with others as an effective member of a team
Ability to follow instructions and work effectively with minimal direct supervision
Ability to make sound decisions and work effectively even under time pressure
Detail oriented, self-motivated, and excellent communication skills
Preferred Qualifications:
Basic experience in troubleshooting Windows and Apple hardware
Advanced problem solving skills supporting and troubleshooting of audio and video systems
Exposure to incident tracking tools (i.e., ServiceNow, FootPrints, Remedy, or other)
CTS, A+, Microsoft, Apple, or equivalent certification(s)
2 - 4 year college degree
Northwestern University seeks to employ a varied and diverse range of dynamic people who understand the importance of our mission and vision. When you consider a temporary opportunity at Northwestern University, you know that you are joining an institution with a deep history of academic, professional and personal development.
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Salary/Grade: TMP/01
Position: Temporary AV Support Specialist
Hours: This is a full-time position (37.5 hours per week/ 7am-4pm / M-F)
Pay: $25.00 per hour
Campus: Evanston
Approximate start date: 10/21/2024
Approximate end date: 4/30/2025
Northwestern University is seeking a temporary Full-time AV Support Specialist for the Evanston campus.
Temporary Job Description:
The Support Specialist is responsible for providing excellent Information Technology and Audio Visual support throughout the school of business to students, faculty, staff, and infrastructure (classroom, study rooms, conference rooms and common areas). The incumbent must be able to work flexible hours.
Principle accountabilities:
Providing excellent front-line technical support for all Kellogg faculty, staff and students
Supporting and maintenance of devices and IT services
Supporting video-recording and web conferencing sessions
Providing technical support for public computing including printers, computer kiosks, public displays and peripherals
Performing non-technical tasks and other related duties as required or assigned
Qualifications Required:
2 - 4 years' of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Two years of customer service experience providing excellent in person or over the phone support
Proficient in Microsoft Office, Windows OS, and Mac OS
Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
Basic understanding of TCP/IP networking
Professional demeanor with strong ability to work with others as an effective member of a team
Ability to follow instructions and work effectively with minimal direct supervision
Ability to make sound decisions and work effectively even under time pressure
Detail oriented, self-motivated, and excellent communication skills
Preferred Qualifications:
Basic experience in troubleshooting Windows and Apple hardware
Advanced problem solving skills supporting and troubleshooting of audio and video systems
Exposure to incident tracking tools (i.e., ServiceNow, FootPrints, Remedy, or other)
CTS, A+, Microsoft, Apple, or equivalent certification(s)
2 - 4 year college degree
Northwestern University seeks to employ a varied and diverse range of dynamic people who understand the importance of our mission and vision. When you consider a temporary opportunity at Northwestern University, you know that you are joining an institution with a deep history of academic, professional and personal development.
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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