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Jobs or company...

Operations 24x7 Support - Special Operations Team Lead | TS/SCI

Salary undisclosed

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Job Description

Job Description

Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world.

What you will be working on (Job Description):

Transform technology into opportunity as a Systems Administrator (Operations 24x7 Support) with Blackspoke. A career in enterprise IT means connecting and enhancing the systems that matter most. At Blackspoke, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Systems Administrator (Operations 24x7 Support), you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI-cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

How a Systems Administrator Will Make an Impact:

As a Systems Administrator, you will oversee the orchestration of operational integration and special support of operations services management. You will act as the central connection for the operational integration of new services introduced to the program, ensuring they run smoothly and efficiently from an operations perspective. Your role also extends to providing operational leadership support to the Operations Support leadership team, offering surge support to the Ops 24x7 Support team, and fostering a collaborative, high-performing environment.

  • Serve as the primary point of contact for the integration of new services, overseeing their successful adoption into the program. Also serve as the Operations POC for those new (or special) services.
  • Lead and manage the integration of operations across all technical service engineering lanes, ensuring seamless collaboration and efficiency.
  • Provide strategic managerial support to the Operations Support Leadership team (Operations Services Manager & Ops 24x7 Lead), enhancing the team's performance and service delivery.
  • Utilize your ITIL services management and project management familiarity to streamline processes and methodologies within the team.
  • Provide technical surge support in the following areas: Proactive SLA/AQL Compliance, Systems administration of virtual servers and services.
  • Remote Access Support, including tier-2 VDI administration.

Shift Hours:

  • Mon-Thu 0600-1600ET

How We Will Train You:

Our OPS V4 training initiative offers comprehensive resources designed to strengthen both technical and leadership skills, with a focus on IT Services & Operations Management, Technical Services Support, Leadership Development, and Extended Technical Training (Software & Web Development, AI, Machine Learning). Certifications in ITILv4, IT Support, and technical certifications are strongly encouraged.

What you will bring to us (Required Skills):

  • Bachelor's degree (or equivalent experience) and 5-8 years of related experience in systems administration at the senior level or in a leadership role in an operational IT support environment.
  • Systems administration experience in a virtual environment. Experience with Linux-based operating systems is a plus.
  • DoD 8140 IAT Level II Compliance or higher.
  • ITIL v4 certification and a deep understanding of project management processes and methodologies.
  • Familiarity with Agile methodologies (ScrumMaster, SAFe, etc.).
  • Working experience with ITSM software suites, preferably ServiceNow.
  • Eligibility for a Top Secret/SCI clearance.

Would be nice if you bring the following (Highly Desired):

  • Experience working in a virtual enterprise environment.
  • Familiarity with leadership certifications.
  • Keen attention to detail, adaptability, and problem-solving skills.

What you will get:

  • The opportunity to work on critical high-impact projects that contribute to national security.
  • A high-growth environment with numerous opportunities for professional growth.
  • A collaborative team environment that values innovation and efficiency.
  • A competitive benefits package that underscores our commitment to attracting and retaining top talent.

Location: NCE - Springfield, VA

US Citizenship Required with Active Clearance.

Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply. If you need assistance applying outside of the online application, please contact [email protected] for more information.
This Organization Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
Department of Homeland Security: 888-897-7781and E-Verify.gov
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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