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Systems Administrator I

  • Full Time, onsite
  • Metavue Corporation
  • HybridMust reside in Wisconsin. Able to come into the Madison office 3-4 days per week., United States of America
Salary undisclosed

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Join the team responsible for supporting DPI staff s technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes.

The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.

Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.

Required Experience (minimum 2 years each):

  • Microsoft Office 365 & Windows 10 Support
  • Strong communication (written and verbal)
  • General software troubleshooting
  • Experience creating standard operating documentation for processes that have not already been documented.
  • Experience creating troubleshooting documentation for newly discovered software and hardware issues.
  • Experience evaluating new hardware and software proposed for agency standardization.

Nice to have:

  • Remote support
  • Workstation imaging
  • Adaptable learner in IT
  • Experience using InTune for remote and mobile device management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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