IT Operations Engineer II

Description

Join a fast-paced, dynamic managed services organization where you'll be an essential part of the IT Support team all about delivering top-notch support and making technology work for local businesses. This is a Direct Hire opportunity offering a competitive salary and benefits.

Role Overview:

We are looking for a skilled and customer-focused Level 2 IT Support Engineer. In this role, you'll provide advanced troubleshooting, install and configure hardware and software, and support Microsoft 365 environments. You'll be busy solving a wide variety of IT issues, always learning, and growing along the way. If you love technology and thrive on helping others, this is the job for you!

Key Responsibilities:

• Provide Level 2 support for desktops, laptops, mobile devices, and network equipment.
• Troubleshoot and resolve hardware, software, and networking issues.
• Install, configure, and support Office 365 applications and services.
• Assist with server maintenance and basic network troubleshooting.
• Escalate complex issues to senior engineers or vendors as necessary.
• Deliver excellent customer service, ensuring issues are resolved quickly and efficiently.
• Maintain accurate documentation of technical procedures and solutions.

Requirements

Qualifications:

• 2-4 years of experience in IT support or help desk roles (MSP expreince highly desirable).
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Microsoft 365 administration and support.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and stay organized in a busy environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.