Global Change & Communications Senior Analyst - Digital Products

WHAT YOU'LL DO

To realize our digital transformation, we need to constantly transform and adapt our products, experiences, processes, technology, and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about driving adoption of digital products and innovation as well as agile ways of working.

To execute this transformation, we need people within our Change Management Center of Expertise (CoE) who will develop and deploy Change Management and Communication expertise to support product and squad objectives and outcomes.

The Global Change & Communications Senior Analyst - Digital Products brings change management knowledge and experience collaborating with product delivery teams. You will work with a team of highly specialized experts to support the delivery of BCG's digital products across different squads. You will partner with other change managers in the change management CoE to identify, use and contribute to best practices and lessons learned.

Basic job responsibilities include:

• Develop and deliver the agile change management approaches for digital products, focused on embedding the products into the business, driving adoption among our internal customers and realizing business benefits.
• Conduct stakeholder assessments, identifying key stakeholders and areas of focus and develop stakeholder engagement plans
• Conduct change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.
• Develop and deliver tactical and strategic communication plans, aligned to the change management approach
• Write, review, and send tactical and strategic communications
• Track Change Management KPIs and metrics
• Engage with squads to understand product roadmaps
• Proactively identify and clearly articulate upcoming change to support the roadmap.
• Manage stakeholder expectations while working across multiple workstreams
• Collaborate with cross-functional teams, designers and vendors to facilitate change activities

YOU'RE GOOD AT

• Dealing with ambiguity
• Change Management delivery and behavioral design thinking, ideally in an Agile context as well as product communication
• Adopting the end users' perspectives and bringing that lens to the table
• Excellent communication skills (fluency in English language - written and oral)
• Learning new skills and capabilities, e.g. products, technology platforms
• Prioritizing and working in a fast-paced, collaborative and service-oriented environment
• Strong presence and communications as well as listening skills, with an ability engage effectively both in 1:1 and large group settings
• Effectively presenting and facilitating discussions in-person and virtually
• Passionate about driving change, teaching, coaching, collaborating with and enabling others in business and technology
• A flexible, adaptive, and creative mindset and strong business intuition; able to solve complex problems and identify innovative solutions

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 3-6 years of experience in a change management role
• Change management professional certification a plus
• Experience operating in an Agile operating model preferred
• Excellent verbal and written communication. Fluency in English (writing, reading, speaking)
• University degree with demonstrated high academic achievement preferred
• Consulting experience a plus but not required

YOU'LL WORK WITH

BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.