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Cloud Support Engineer

Salary undisclosed

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Job Description

Job Description
Are you the type of person who enjoys solving complex challenges with a customer focus? Do you have a background supporting .NET applications in a Cloud based environment? Then this role may be for you!

HumCap is recruiting on behalf of a global software company looking to hire a Cloud Support Engineer (DevOps/TechOps) at their Plano office. This role will involve supporting, monitoring, and troubleshooting the software solution hosted in primarily Cloud based environments. It is primarily remote for a candidate based in the great DFW area (average one day a month onsite in west Plano)

Role & Responsibilities
  • Build a strong knowledge of the product suite, both in terms of functionality and technical deployment
  • Support the solution deployed into Cloud hosted environments by using monitoring tools and dashboards
  • Capture integration requirements and work with our development team through to implementation
  • Respond to and investigate 2nd and 3rd line support queries as part of a 24/7 global team
  • Communicate and document issues effectively to the wider team
Knowledge & Experience
  • Supporting .NET applications
  • Supporting the deployment of containerized applications
  • Experience in providing support and communicating with external customers
  • An understanding of network management including DNS, HTTP, Firewalls and Load Balancing
  • Ability to read and understand code, and use Git for source control
  • Scripting experience (PowerShell or similar)
  • Hands on experience with Azure (or extensive experience with an alternative cloud provider)
  • Databases, ability to write queries and understand data structures
  • A drive and passion for learning
Nice to Haves
  • Microsoft Azure Certifications
  • Development skills (C# / Visual Studio)
  • Usage of monitoring tools
  • Experience with deployment tools such as Octopus Deploy
  • Infrastructure Automation (Terraform / Chef / Puppet / Ansible)

Benefits
  • Medical, dental & vision eligible after 30 days of employment
  • 401K 6% matching program
  • 10 company holidays, 15 vacation days, 3 personal days, 5 sick days
  • Cell phone & internet stipend
  • Life insurance, LTD, STD, FSA
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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