Senior Oracle EBS Solution Engineer

Who We Are

Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.5+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers most important asset their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an Oncourse Super Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don t have to. We view every day as an opportunity to step up, step out, and remind others that they re in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

We are seeking an Oracle EBS (E-Business Suite) Solutions Engineer responsible for designing, implementing, and maintaining Oracle EBS applications to meet our business requirements. Their key responsibilities include developing system enhancements, integrating new partners or systems, and providing production support. They create technical solutions to meet business needs, such as developing operating system scripts to automate backups, data transfers, and monitoring. Additionally, they lead technical acceptance testing of patches and upgrades, assist users by developing and delivering training content, and promptly troubleshoot and resolve software issues. They work closely with stakeholders to understand strategic directions and ensure that their solutions align with organizational objectives.

This role will be based in our Naperville IL office. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to:

• Develop new system enhancements, integrate new partners/systems, and provide production support.
• Conduct requirements analysis, design, build, and testing.
• Offer expert guidance on applying technology/applications to business needs.
• Serve as a technical resource with a strong functional foundation.
• Create and promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals.
• Assist leadership in managing customer expectations for project implementation and stakeholder communications.
• Work closely with internal customers to understand business objectives and ensure successful technology enablement.
• Collaborate with stakeholders to align key projects with business requirements, including budget and finance considerations.
• Review and implement all systems and documentation under development.
• Advise on technology prioritization and future utilization, as well as business process improvements.
• Identify and analyze gaps between current and desired processes, design new processes, develop performance measures, and plan transitions to new processes.

Experience and Qualifications of the Role:

• 15 + years of Oracle EBS technical experience.
• More than 7 years of Oracle EBS R12 techno-functional experience, focusing on Financials (GL, AP, AR, Cash Management, Fixed Assets), CRM Foundation, Service Contracts, Field Service, Advanced Scheduler, Install Base, Procurement, and Inventory.
• Preferred knowledge and experience in the warranty and leasing business.
• Proficient in technical skills: PL/SQL, Forms, Reports, XML Publisher, Workflow Builder, SQL tuning, Web ADI, and OA Framework.
• Understand client program objectives and align operational support activities to meet those objectives.
• Comprehend the relationship between applications, application architectures, and business processes.
• Proven ability to apply project management skills to solve practical problems in a high-tech development environment.
• Excellent verbal, written, and presentation skills.
• Self-starter capable of managing multiple projects simultaneously with a strong desire to learn and expand knowledge.
• Strong collaboration, prioritization, and teamwork skills.
• Ability to thrive in a fast-paced, dynamic environment with virtual teams.
• Passionate about working on projects with elements of unknown and ambiguity.
• Capable of working independently and taking initiative to develop solutions for business requirements.

Computer Skills Needed to Perform the Job:

• Proficiency in Microsoft O365

Education:

Bachelor s Degree in Information Systems or equivalent technology field (or relevant experience)

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

• Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
• Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Presentation skills - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.