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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Help Desk Analyst

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job Description

Job Description

The HELP DESK ANALYST provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware. This is an ONSITE position at our Memphis headquarters and is a 6 month contract role.
ESSENTIAL JOB FUNCTIONS
  • Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
  • Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
  • Collaborate with IT teams to troubleshoot and resolve escalated incidents.
  • Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
  • Manage all endpoint installations and configurations.
  • Assist in maintaining and updating inventory of computers and related peripherals.
  • Technical Skills and Knowledge: Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
  • Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
  • Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
  • Competence in supporting MacOS and Apple devices.
  • Thorough knowledge of current desktop computer operating systems, particularly Windows.
  • Ability to set up and configure computers and printers in a network environment.
  • Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
  • Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
  • Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
REQUIREMENTS
  • Excellent written and verbal communication skills.
  • Ability to process complex verbal and written instructions.
  • Exceptional customer service skills.
  • Minimum of 3 years of experience in a service desk support role.
  • Additional Information: - This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the organization's IT infrastructure and end-users.
Ideal Candidate Profile
  • Ideal candidate will have excellent customer service skills
  • Experience in supporting/troubleshooting desktop hardware and software issues
  • Experience in providing end-user support for mid-size to large enterprise environments.
  • Excellent verbal and written communication skills.
  • Detail oriented and can process information quickly
  • Possesses the ability to manage time and resources with minimal supervision and can work autonomously.
  • Works well and collaboratively within team environment.
Top 3-4 hard skills required for this role
  • Technical background in supporting endpoint hardware, applications, and printers in an enterprise network environment
    • Experience with Windows 11 a plus
  • Experience with endpoint management tools like Microsoft Intune
  • Experience working with objects in a Microsoft Active Directory / Azure AD environment.
  • Experience in supporting iOS devices and Mobile Applications
    • Experience with MacOS and Apple devices a plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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