Customer Service Representative

Xceedance is a global provider of consulting and managed services, technology, and data sciences to insurance organizations. With offices in the United States, United Kingdom, Poland, and India, Xceedance helps insurers launch new products, drive operations, implement technology, and deliver advanced analytics capabilities and process optimization. The experienced insurance professionals at Xceedance enable re/insurers, brokers, and program administrators worldwide to enhance policyholder service, enter new markets, boost workflow productivity, and improve profitability. For more information, visit www.xceedance.com.

Join us if you’re looking for an opportunity to be inspired, challenged and rewarded!

Position Title: Customer Service Representative

Capability: Customer Service – Home Insurance

Location: Remote

Job Summary:

The Inbound Call Center Representative will serve as the first point of contact for insurance agents and insured clients. During calls they will provide information, resolve issues related to home insurance policies, take first notice of loss, and more. There may also be tasks that need to be completed on policies.

Job Description:

As a part of a call center team the member is expected to answer inbound calls from insurance agents and/or policyholders providing excellent customer service. The role of a customer service representative will range from 1-5 different skill sets and/or cross training in several companies as Xceedance utilizes shared resources as a method of providing the best customer service to all clients. A customer service representative will assist agents in navigating company sites, walking them through uploading document processes, providing time frames and answering billing questions. Assisting policyholders with billing inquiries, payment queries, FNOL and general questions.

Qualification & Experience required (including key competencies):

QUALIFICATIONS:

Previous background in homeowners' insurance

Previous background in an inbound call center customer service role

Computer skills

Strong verbal and written communication skills

Core Skills:

Excellent customer service

Adheres to a high standard of quality practices

Professional demeanor

Exceptional adherence to schedule

Computer navigation

Ability to multitask and work in a fast-paced environment

Motivated and willing to learn new tasks

Strong problem-solving skills

Additional Skills:

Positive attitude

Team player

Forward thinker

Benefits:

At Xceedance people come first. Our training and development programs are focused on people growth and will help you develop and explore newer skills to bring out the best in you. We have many internal career opportunities – Over the course of your career with us, your goals may shift and your interests may change. We keep the team informed about new positions and programs that will enable you to explore different opportunities that could help advance your career. We build engaged and motivated teams – Challenge and diversity are a part of our dynamic and interactive environment, which makes each day new and exciting. We strive to introduce new experiences into our work life through our fun at work initiatives, and social activities inside and outside our organization.