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Collaboration Engineer
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Description:
25% design/migrations, 50% Implementation and 25% maintenance/network engineering
Design and implement Cisco Collaboration platforms (Webex, Webex CC, Cisco UCM/Unity)
Monitor and maintain Cisco Collaboration platforms (Webex, Webex CC, Cisco UCM/Unity)
Provide support for Cisco Webex Conferencing Solutions (Webex Room Kits, Webex devices, etc.)
Ensure Cisco Collaboration environment is up to date and utilizing new and emerging technologies
Configure and maintain Cisco Voice Gateways
Configure and maintain Cisco CUBE Routers
Perform basic Cisco route/switch configuration and troubleshooting
Create and update documentation related to collaboration environment, may include network diagrams and data flows
Perform maintenance tasks, including software upgrades
Assist with event support as needed (Weekends, Nights)
Monitor various platforms for any incidents/alerts that may be assigned
Other duties as assigned
Skills:
Cisco routers, Cisco call manager, Cisco voip, WebEx, Cisco networking
Top Skills Details:
Cisco routers,Cisco call manager,Cisco voip,WebEx
Additional Skills & Qualifications:
4+ Years Cisco Collaboration Experience
CCNA Certification Required
CCNP Collaboration Certification or Equivalent Experience Required
Ability to troubleshoot IP and cabling/Layer 1 issues
IP Network Knowledge
Experience with Cisco UCM/Unity On-prem deployments
Experience with Cisco Webex Calling/Meetings
Experience with Cisco Webex Contact Center
Experience with Cisco CUBE Routers/Voice Gateways
Experience with SIP/H.323/Voice Protocols
Provide Event related support to supplement the current team
Good team attitude; Ability to respond quickly and be dynamic
Ability and willingness to learn new technologies/skills
Detail-oriented and organized; analytical, structured approach to problem solving
Strong communication, interpersonal, and collaboration skills; a desire to work with people and end customers
Strong writing skills and a desire to diligently document common processes and procedures
Available to work standard office hours onsite and travel between enterprise facilities as needed
Available to work flexible hours including weekends, holidays, extended hours as needed
Ability to lift 50lbs and handle physically challenging tasks
Adaptability - Handles multiple projects and duties simultaneously, prioritizing as needed. Quickly resolves new challenges in a changing environment. Devises flexible approaches that are easily adopted. Listens to others' opinions and acknowledges the value of difference.
Design Thinking - Possesses the ability to take an analytic, creative and iterative process that leads to desired outcomes. Establishes a structural framework by which to analyze and define problems. Demonstrates the ability to flexibly use different problem-solving strategies and select the one that best meets the requirements of the situation
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
25% design/migrations, 50% Implementation and 25% maintenance/network engineering
Design and implement Cisco Collaboration platforms (Webex, Webex CC, Cisco UCM/Unity)
Monitor and maintain Cisco Collaboration platforms (Webex, Webex CC, Cisco UCM/Unity)
Provide support for Cisco Webex Conferencing Solutions (Webex Room Kits, Webex devices, etc.)
Ensure Cisco Collaboration environment is up to date and utilizing new and emerging technologies
Configure and maintain Cisco Voice Gateways
Configure and maintain Cisco CUBE Routers
Perform basic Cisco route/switch configuration and troubleshooting
Create and update documentation related to collaboration environment, may include network diagrams and data flows
Perform maintenance tasks, including software upgrades
Assist with event support as needed (Weekends, Nights)
Monitor various platforms for any incidents/alerts that may be assigned
Other duties as assigned
Skills:
Cisco routers, Cisco call manager, Cisco voip, WebEx, Cisco networking
Top Skills Details:
Cisco routers,Cisco call manager,Cisco voip,WebEx
Additional Skills & Qualifications:
4+ Years Cisco Collaboration Experience
CCNA Certification Required
CCNP Collaboration Certification or Equivalent Experience Required
Ability to troubleshoot IP and cabling/Layer 1 issues
IP Network Knowledge
Experience with Cisco UCM/Unity On-prem deployments
Experience with Cisco Webex Calling/Meetings
Experience with Cisco Webex Contact Center
Experience with Cisco CUBE Routers/Voice Gateways
Experience with SIP/H.323/Voice Protocols
Provide Event related support to supplement the current team
Good team attitude; Ability to respond quickly and be dynamic
Ability and willingness to learn new technologies/skills
Detail-oriented and organized; analytical, structured approach to problem solving
Strong communication, interpersonal, and collaboration skills; a desire to work with people and end customers
Strong writing skills and a desire to diligently document common processes and procedures
Available to work standard office hours onsite and travel between enterprise facilities as needed
Available to work flexible hours including weekends, holidays, extended hours as needed
Ability to lift 50lbs and handle physically challenging tasks
Adaptability - Handles multiple projects and duties simultaneously, prioritizing as needed. Quickly resolves new challenges in a changing environment. Devises flexible approaches that are easily adopted. Listens to others' opinions and acknowledges the value of difference.
Design Thinking - Possesses the ability to take an analytic, creative and iterative process that leads to desired outcomes. Establishes a structural framework by which to analyze and define problems. Demonstrates the ability to flexibly use different problem-solving strategies and select the one that best meets the requirements of the situation
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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