ServiceNow CMDB Architect

• Job Title: ServiceNow CMDB Architect
• Location: Dallas, TX and Atlanta, GA (1x per week)
• Tax Term (W2, C2C): C2C
• Job Type (Permanent/Contract) : Contract
• Duration: 8 Months +

Description:

**Candidates MUST be local, will not look at relocation candidates** Locations: Dallas, TX and Atlanta, GA -- candidates must be open to going onsite 1x per week

Role and Responsibilities:

• CMDB Strategy and Design:

  • Develop and implement the overall architecture and strategy for the ServiceNow CMDB, ensuring alignment with organizational IT objectives and industry best practices.
  • Design a CMDB data model and governance structure that ensures scalability, accuracy, and completeness of data.
  • Define CI (Configuration Item) classes, relationships, and attributes for accurate modeling of the IT infrastructure.

• CMDB Implementation and Management:

  • Lead the implementation, configuration, and ongoing maintenance of the CMDB.
  • Work with ServiceNow development teams to ensure smooth integration of CMDB with other ServiceNow modules such as Incident, Problem, Change, and Asset Management.
  • Establish processes for data input, maintenance, and validation to ensure CMDB accuracy and consistency.

• Discovery and Data Integration:

  • Implement ServiceNow Discovery and/or third-party integrations to automatically populate and update the CMDB.
  • Develop and maintain integration workflows for external data sources such as network discovery tools, monitoring systems, and asset databases.

• Data Quality and Governance:

  • Establish governance policies for CMDB updates and maintain accuracy by defining validation processes and procedures.
  • Regularly audit the CMDB data to ensure completeness, accuracy, and compliance with standards.
  • Work with stakeholders to define KPIs and metrics for measuring CMDB health and data quality.

• Collaboration and Stakeholder Management:

  • Collaborate with IT operations, application owners, and other stakeholders to identify configuration management requirements.
  • Provide training and support to internal teams on using and maintaining the CMDB.
  • Act as the point of contact for any CMDB-related issues and enhancements.

• Compliance and Reporting:

  • Ensure the CMDB complies with organizational policies and regulatory requirements (such as ITIL).
  • Provide reports and dashboards on the health, accuracy, and completeness of the CMDB data.

• Continuous Improvement:

  • Continuously improve the CMDB architecture and related processes.
  • Stay up to date with the latest ServiceNow features and capabilities, particularly within the CMDB and ITOM space.

Skills and Qualifications:

• Technical Expertise:

  • Extensive experience working with the ServiceNow platform, specifically with the CMDB module and related applications (e.g., Service Mapping, Discovery, ITOM).
  • Strong understanding of ITIL processes, particularly Configuration Management, Incident, Problem, and Change Management.
  • Proficiency in ServiceNow development, including scripting, workflows, and integrations with third-party systems.

• Experience:

  • At least 5-7 years of experience in IT Service Management (ITSM) and Configuration Management Database (CMDB) design and implementation.
  • Experience implementing ServiceNow Discovery and/or third-party tools for automated CI population.

• Analytical Skills:

  • Strong analytical and problem-solving skills, with an ability to understand complex IT environments and business requirements.
  • Experience with data governance, data quality, and auditing processes.

• Communication and Collaboration:

  • Excellent communication skills and the ability to work with cross-functional teams.
  • Ability to clearly articulate technical concepts to non-technical stakeholders.

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist - CMDB, Certified Application Developer).
• ITIL Foundation certification or higher.
• Experience with Service Mapping and Event Management in ServiceNow.

Educational Background:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered.

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