Pharmacy Operations Specialist
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Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.
Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.
The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!
Position Overview
The Pharmacy Operations Specialist role will help ensure timely processing for our patients. You will be a part of a dedicated team focused on driving patient outcomes through reviewing scripts that are at risk of being delayed. The successful candidate will be able to understand Phil’s internal processes and work cross functionally to ensure that all scripts are processed in a timely manner. In addition to the script-level work, you will be responsible for responding to client inquiries regarding the status of specific orders. As the first line of contact with our manufacturers, the successful candidate will be able to deepen relationships through proactive reporting, education, and responsiveness to inquiries or requests. You will develop a thorough understanding of Phil’s processes in order to provide the best support possible to our clients.
Key Responsibilities
Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.
The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!
Position Overview
The Pharmacy Operations Specialist role will help ensure timely processing for our patients. You will be a part of a dedicated team focused on driving patient outcomes through reviewing scripts that are at risk of being delayed. The successful candidate will be able to understand Phil’s internal processes and work cross functionally to ensure that all scripts are processed in a timely manner. In addition to the script-level work, you will be responsible for responding to client inquiries regarding the status of specific orders. As the first line of contact with our manufacturers, the successful candidate will be able to deepen relationships through proactive reporting, education, and responsiveness to inquiries or requests. You will develop a thorough understanding of Phil’s processes in order to provide the best support possible to our clients.
Key Responsibilities
- Review script level tickets to ensure proper process was followed and correct as needed
- Contact internal and external stakeholders (Pharmacy Partners) to move scripts forward in their processing
- Identify / flag scripts for proactive reporting to clients
- Triage, resolve, and respond to order-related client escalations or one-off requests
- Identify errors and understand workflows
- Licensed technician in Arizona or Ohio, or PTCB certified
- Prior pharmacy technician experience and use of proprietary software to process prescriptions
- Ability to work with cross-functional teams in order to resolve script level issues
- Willingness to learn and understand operational workflows in order to quickly determine root cause
- Prior experience working with external clients with a demonstrated ability to communicate effectively to resolve questions or concerns
- Solution-oriented approach to find creative solutions for our clients
- Ability to work with cross-functional teams in order to resolve client issues
- Excellent written and verbal communication skills
- Team player who wants to help build up others
- Experience in pharmacy or healthcare (preferred)
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Fully remote working environment
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision).
- 401(k) contribution opportunity.
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