Operations - Verifications Research Specialist

Job Details

Remote Type

Fully Remote

Description

Job Summary

A Research Specialist investigates information to support the verification of information provided by candidates on employment or leasing applications with academic institutions and employers. This includes researching contract information sources, verifying data with online databases, and sending/receiving faxes. Research specialists resolve client escalations proactively by investigating the aging/outdated cases and responding to any inquiries. The position is able to process work in queues and works to alleviate backlogs.

Duties And Responsibilities

• Utilize multiple internet avenues to research telephone numbers and status of businesses
• Locate appropriate source to verify information including multiple organizations and levels of authority
• Update information and route to appropriate department
• Handle online verifications
• Handle fax and email requests
• Assist calling agents when overflowed
• Maintain professionalism on calls and in all internal and external communication
• Respond to client escalations
• Handle automated processes
• Drive quality improvement
• Process work in queues
  
  

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Qualifications

Qualifications

• Professional verbal and written communication skills
• Excellent judgement with ability to report accurate content
• Ability to problem solve complex issues and use analytical skills
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to track and gather information
• Ability to maintain a high level of organization
• Ability to multitask and follow assignments to completion with high attention to detail
• Superb logic and reasoning
• Critical thinking skills
• Self-motivated/driven
• Adaptable
• Team oriented
• Ability to type 40 WPM or more
• Solid accuracy of grammar and spelling
• High School diploma or equivalent experience
• Working knowledge of industry standard online databases and search engines
• Proficiency in data collection and computer applications
• Previous researching/skip-tracing experience
• 6 months previous customer service and call center experience
• Previous data entry experience
  
  

Working Conditions

• This position requires the incumbent to work indoors at a desk for extended periods of time and use of work station.
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
• This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be requested to work overtime on occasion to meet company objectives.
  
  

Physical Requirements

• Must be able to remain in a stationary position for extended periods of time
• Must be able to occasionally move about the office to access office equipment, etc.
• Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc.
• Must be able to frequently communicate with and listen to other INFORMDATA employees, clients, and vendors
• Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds
• Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software
  
  

Direct Reports

N/A

The essential functions of the job may or may not have been described fully in this job description. Consistent with the Americans with Disabilities Act (ADA), it is the policy of InformData to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.

InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.