A
Technical Support Analyst II
Salary undisclosed
Apply on
Original
Simplified
ArtCenter College of Design is searching for an experienced Technical Support Analyst II to join our team.
The salary range for this position: $30.22 - 35.71 (35-hour work week)
Finalsalary is based on education, experience, skills relevant to therole, and internal equity.
About ArtCenter
Foundedin 1930 and located in Pasadena, California, ArtCenter College of Design is a globalleader in art and design education and has had an international reputation forits rigorous, transdisciplinary curriculum, faculty of professionals, strongties to industry, and commitment to socially responsible design. ArtCenter is aprivate nonprofit fully accredited by the WASC Senior College and UniversityCommission (WSCUC).
Every positionat ArtCenter plays an important part in carrying out the values, goals,strategic vision, and mission of the College. This includes diversity,equity, inclusion, access, belonging (DEIAB) and culture.
Reporting to the Manager, Help Desk, this position provides technical support and implements timely resolution that vary in scope and complexity. As a member of the Help Desk staff that participates in the cross-functional computer lab support, this position is responsible for providing quality computing support to both staff and computer labs in a blended (Mac and PC) environment. The incumbent performs thorough problem analysis, records requests for support, provides solutions, or routes problems to third level Technology personnel (or vendors) as required.
This is an on-site full-time position with a schedule of Monday through Friday, 8:30 to 4:30 p.m. The position may require flexibility to work a staggered, remote or alternate schedule to meet the demands of the work, which could include weekends or evenings.
Essential Functions
Technical Duties - 95%
Required Qualifications:
Environment: Work is performed primarily in standard office and computer lab settings with frequent interruptions and distractions; extended periods of time viewing computer monitor; and interactions with other individuals. Due to the nature of the work environment, there is regular exposure to fumes, chemicals, dust and noise. Regular and consistent attendance are required for most positions; must be able to travel between campuses and to off-site locations.
Physical: Primary functions require ability to work in office and computer lab settings; to stand or sit for prolonged periods of time; ability to travel between and around campuses; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight (up to 20 pounds); to operate modern office and computer equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: Must be able to have the visual capacity to perform activities such as preparing and reading reports, viewing a computer terminal and working with small complex pieces mechanical items with or without correction.
Hearing: Must be able to communicate effectively in the course of normal business communication or exchange ideas with or without correction.
The above statements are intended to describe the general nature and level of work performed by the employee assigned to this job; they do not purport to describe all functions. Employees may be assigned other duties, and the essential functions may be changed from time to time as necessary.
Diversity Statement
ArtCenter is fully committed to fostering a culture that values diversity, equity, inclusion, access and belonging not only in vision but in practice. Our path forward is predicated on our belief that multiple points of view, life experiences, ethnicities, cultures and belief systems are essential to academic and creative excellence. We strive to learn more about difference while respecting the rich diversity in our world, attending to important questions about racial injustice and decolonizing our curriculum. Our campus environment must be vigilant in supporting the full participation of students, faculty, and staff of every race, color, ethnicity, sex, gender, gender identity or expression, marital status, religion, sexual orientation, age, disability, veteran status, socioeconomic status and political viewpoint.
Equal Opportunity EmployerArtCenter is committed to a policy of equalemployment opportunity and does not discriminate against its employees orapplicants on the basis of race (including hair texture and protectivehairstyle), color, religion (includes religious dress and grooming practices),sex/gender (includes pregnancy, childbirth, breastfeeding, and/or relatedmedical conditions), gender identity, gender expression, sexual orientation, maritalstatus, medical condition (genetic characteristics, cancer, or a record orhistory of cancer), military or veteran status, national origin, ancestry,disability (mental and physical, including HIV/AIDS, cancer, and geneticcharacteristics), genetic information, request for family care or medicalleave, age (over 40), criminal background (Fair Chance Act), reproductivehealth decision-making, off-duty and off-premisescannabis use, or any other actual or perceived characteristic protected byapplicable state or federal law. Equal employment opportunity is extended toall persons in all aspects of the employer-employee relationship, includingwithout limitation, recruitment, hiring, upgrading, learning and professionaldevelopment, promotion, compensation, benefits, leave of absence, transfer,discipline, layoff, recall and termination. This commitment applies to allpersons involved in the operations of ArtCenter and prohibits unlawfuldiscrimination by any employee of ArtCenter. Applicants who wish to request an accommodation for a disability may contact the Office of Employee Experience and Engagement at .
Applicant Rights (Prior Cannabis Use)
ArtCenterwill not request information from an applicant relating to the applicant'sprior use of cannabis. ArtCenter will not use information obtained from acriminal history about an applicant or employee's prior cannabis use, unlessArtCenter is permitted to consider that information under applicable law.
Employment At-Will
All employment with ArtCenter is for anunspecified term and is "at-will." Employees are free to resign at any time,with or without reason, and with or without prior notice. Similarly, ArtCenterhas the right to terminate the employment relationship at any time, with orwithout cause, and with or without prior notice. This "at-will" employment,which includes the College's right to transfer, discipline, demote, or changethe conditions of employment with or without cause and with or without priornotice, cannot be modified, amended orwaived by any oral or implied agreement, and may be modified or altered only byan express individualized written employment agreement signed by both theemployee and the College president
ArtCenter Employees have a Mandatory Duty to Report
All employees who know or have reason to know of allegations or acts that violate ArtCenter's Title IX Policy prohibiting discrimination, harassment, retaliation, sexual harassment, sexual misconduct, sexual violence, dating violence, and stalking shall promptly inform the Director, Title IX Compliance and Programs or designee, or the Associate Dean of Students or designee. Faculty, who have a mandatory duty to report, are required to disclose all information including the names of the parties, even where the person has requested their name remain confidential.
Pursuant to the California Child Abuse and Neglect Reporting Act (CANRA), all employees who know of or have reason to suspect child abuse or neglect involving alleged victims under age 18 shall promptly inform local law enforcement or the county welfare department.
The salary range for this position: $30.22 - 35.71 (35-hour work week)
Finalsalary is based on education, experience, skills relevant to therole, and internal equity.
About ArtCenter
Foundedin 1930 and located in Pasadena, California, ArtCenter College of Design is a globalleader in art and design education and has had an international reputation forits rigorous, transdisciplinary curriculum, faculty of professionals, strongties to industry, and commitment to socially responsible design. ArtCenter is aprivate nonprofit fully accredited by the WASC Senior College and UniversityCommission (WSCUC).
Every positionat ArtCenter plays an important part in carrying out the values, goals,strategic vision, and mission of the College. This includes diversity,equity, inclusion, access, belonging (DEIAB) and culture.
Reporting to the Manager, Help Desk, this position provides technical support and implements timely resolution that vary in scope and complexity. As a member of the Help Desk staff that participates in the cross-functional computer lab support, this position is responsible for providing quality computing support to both staff and computer labs in a blended (Mac and PC) environment. The incumbent performs thorough problem analysis, records requests for support, provides solutions, or routes problems to third level Technology personnel (or vendors) as required.
This is an on-site full-time position with a schedule of Monday through Friday, 8:30 to 4:30 p.m. The position may require flexibility to work a staggered, remote or alternate schedule to meet the demands of the work, which could include weekends or evenings.
Essential Functions
Technical Duties - 95%
- Provide technical support for Staff, Students, Faculty, and Computer Labs; drive resolution of desktop problems, printer errors, account management, network/Internet access issues, as well as application interface issues; document resolution for future reference
- Assist and provide support to the Technical Support analysts
- Analyze and research technical issues and provides accurate and expeditious resolution; consult peers, review technical articles, and/or engage vendors to address problems until resolution
- Report common failures, trends, and issues; modify hardware and software configurations to maintain a robust client technology platform; provide basic orientation/training to end users, and advises them on best practices
- Work with colleagues in the Computer Labs to deploy PC and Mac workstation images each term, using various imaging utilities
- Provide base support to students and faculty in the Computer Labs to ensure they can maximize the use of the labs, including software access, network access, and printing
- Actively participate in planning, testing, and deploying new client-centric technologies, including upgrades to and replacement of existing Mac and PC-based software and hardware, and incorporation of new software/tools/devices.
- Help maintain orderliness of computer labs and assist students in adhering to the lab usage policies
- Adhere to asset management policies and procedures to tag, track and manage all desktop assets; assist supervisor to conduct periodic audits of all technology assets across campus
- Use our HALO ticketing system to assign, email, route tickets to 2nd Tier support and document resolution for future reference.
- Assist in creating, editing, and maintaining instructional videos for the IT video library.
- Maintain memberships and active involvement in applicable professional organizations
- Serve on educational or college-wide committees, work groups, task forces and/or councils
- Other duties as assigned
Required Qualifications:
- 2-year technical education or associate's degree, or any equivalent combination of training and experience
- Minimum 4 years hands-on experience supporting clients in a complex, multi-platform environment
- Excellent communications and customer service skills to work effectively with staff, faculty and students
- Must be resourceful, adaptable, teamwork focused, with the ability to work independently
- In-depth technical knowledge of desktop Operating Systems and common office productivity software such as MS Office
- Solid understanding of consumer mobile devices such as cell phones and tablets
- Comprehensive knowledge of image deployment practices and tools, such as Symantec Ghost, Universal Imaging Utility, and DeployStudio
- Knowledge of basic networking and client/server concepts
- Working knowledge of creative software titles such as Adobe CS, Maya, 3ds Max, Rhino, and Cinema 4D
- Ability to handle a fast-paced office and multiple projects
- Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff
- Demonstrated experience in cultivating the values of diversity, equity, inclusion, access and belonging into work practices and the ability to establish and maintain effective working relationships within ArtCenter's diverse communities
- Bachelor's or associate degree in Information Systems or related field from an accredited college or university
- Experience in Higher Education
Environment: Work is performed primarily in standard office and computer lab settings with frequent interruptions and distractions; extended periods of time viewing computer monitor; and interactions with other individuals. Due to the nature of the work environment, there is regular exposure to fumes, chemicals, dust and noise. Regular and consistent attendance are required for most positions; must be able to travel between campuses and to off-site locations.
Physical: Primary functions require ability to work in office and computer lab settings; to stand or sit for prolonged periods of time; ability to travel between and around campuses; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight (up to 20 pounds); to operate modern office and computer equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: Must be able to have the visual capacity to perform activities such as preparing and reading reports, viewing a computer terminal and working with small complex pieces mechanical items with or without correction.
Hearing: Must be able to communicate effectively in the course of normal business communication or exchange ideas with or without correction.
The above statements are intended to describe the general nature and level of work performed by the employee assigned to this job; they do not purport to describe all functions. Employees may be assigned other duties, and the essential functions may be changed from time to time as necessary.
Diversity Statement
ArtCenter is fully committed to fostering a culture that values diversity, equity, inclusion, access and belonging not only in vision but in practice. Our path forward is predicated on our belief that multiple points of view, life experiences, ethnicities, cultures and belief systems are essential to academic and creative excellence. We strive to learn more about difference while respecting the rich diversity in our world, attending to important questions about racial injustice and decolonizing our curriculum. Our campus environment must be vigilant in supporting the full participation of students, faculty, and staff of every race, color, ethnicity, sex, gender, gender identity or expression, marital status, religion, sexual orientation, age, disability, veteran status, socioeconomic status and political viewpoint.
Equal Opportunity EmployerArtCenter is committed to a policy of equalemployment opportunity and does not discriminate against its employees orapplicants on the basis of race (including hair texture and protectivehairstyle), color, religion (includes religious dress and grooming practices),sex/gender (includes pregnancy, childbirth, breastfeeding, and/or relatedmedical conditions), gender identity, gender expression, sexual orientation, maritalstatus, medical condition (genetic characteristics, cancer, or a record orhistory of cancer), military or veteran status, national origin, ancestry,disability (mental and physical, including HIV/AIDS, cancer, and geneticcharacteristics), genetic information, request for family care or medicalleave, age (over 40), criminal background (Fair Chance Act), reproductivehealth decision-making, off-duty and off-premisescannabis use, or any other actual or perceived characteristic protected byapplicable state or federal law. Equal employment opportunity is extended toall persons in all aspects of the employer-employee relationship, includingwithout limitation, recruitment, hiring, upgrading, learning and professionaldevelopment, promotion, compensation, benefits, leave of absence, transfer,discipline, layoff, recall and termination. This commitment applies to allpersons involved in the operations of ArtCenter and prohibits unlawfuldiscrimination by any employee of ArtCenter. Applicants who wish to request an accommodation for a disability may contact the Office of Employee Experience and Engagement at .
Applicant Rights (Prior Cannabis Use)
ArtCenterwill not request information from an applicant relating to the applicant'sprior use of cannabis. ArtCenter will not use information obtained from acriminal history about an applicant or employee's prior cannabis use, unlessArtCenter is permitted to consider that information under applicable law.
Employment At-Will
All employment with ArtCenter is for anunspecified term and is "at-will." Employees are free to resign at any time,with or without reason, and with or without prior notice. Similarly, ArtCenterhas the right to terminate the employment relationship at any time, with orwithout cause, and with or without prior notice. This "at-will" employment,which includes the College's right to transfer, discipline, demote, or changethe conditions of employment with or without cause and with or without priornotice, cannot be modified, amended orwaived by any oral or implied agreement, and may be modified or altered only byan express individualized written employment agreement signed by both theemployee and the College president
ArtCenter Employees have a Mandatory Duty to Report
All employees who know or have reason to know of allegations or acts that violate ArtCenter's Title IX Policy prohibiting discrimination, harassment, retaliation, sexual harassment, sexual misconduct, sexual violence, dating violence, and stalking shall promptly inform the Director, Title IX Compliance and Programs or designee, or the Associate Dean of Students or designee. Faculty, who have a mandatory duty to report, are required to disclose all information including the names of the parties, even where the person has requested their name remain confidential.
Pursuant to the California Child Abuse and Neglect Reporting Act (CANRA), all employees who know of or have reason to suspect child abuse or neglect involving alleged victims under age 18 shall promptly inform local law enforcement or the county welfare department.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
