IT Support Technician - End User Support

Title: IT Support Technician - End User Support
Location: Bollingbrook, IL
Duration: 12+ Mos Contract

SUMMARY:

Our direct client is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast With more that 1500 stores nationwide, they are the only one to provide our guests prestige, mass and salon products and services under one roof!

As an IT Support Technician - you will play a critical role in providing excellent and timely support to corporate employees and executives.

RESPONSIBILITIES:

• Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops Desktops, Mobile Devices and conference rooms.
• Provides support for software, hardware and networking support for desktops, laptops and mobile devices.
• Installs software on computers.
• Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers).
• Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed.
• Conducts routine maintenance on computers and peripherals.
• Participates in the planning and implementation of computer upgrades, enhancements and expansions.
• Provides support by identifying, investigating and researching customer questions and problems.
• Repairs hardware or coordinates the repair of hardware devices.
• Provide training and follow-up as appropriate.
• Logs activities within ticketing system for tracking.
• Schedules and provides training sessions as appropriate to meet customer needs.
• Maintains inventory of computer related hardware and software.
• Work collaboratively with department technical liaisons to resolve customer issues.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensure that up-to-date support and troubleshooting information is available for customers to reference.
• Ensures customer satisfaction throughout the service delivery transaction.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in computer science or applicable work experience
• 3+ years of IT support experience
• Proven track record working in an enterprise-level technical support role providing various hardware/software troubleshooting a plus.
• Extensive knowledge of Mac OS, Windows 10; Microsoft Office including Project and Visio.
• Experience at walk-up bar or Executive Support a plus.
• Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF.
• Experience with Active Directory (group access, passwork resets)
• Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations.
• Self-starter able to work with minimal direction who displays initiative and a bias toward action.
• Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems.
• ble to quickly assess situations and adapt to dynamic priorities.
• High availability, business-hours availability and support required
• bility to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion.

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