A/V Network Engineer

Job Details

Job Location
Answers in Genesis HQ - Erlanger, KY

Position Type
Full Time

Job Category
Technology

Description

LOCATION: Erlanger, KY

Summary

The Answers in Genesis Technology department is seeking an Audio/Video Network Engineer to provide support, network analysis, configuration, documentation, monitoring, and troubleshooting of Q-Sys and Dante LAN and WAN infrastructures across a multi-location WAN. This position will be responsible for implementing and optimizing audio & video network services, functions, and connectivity with excellent customer service. Consequently, this position requires strong technical skills displayed in initiative, resourcefulness, and persistence in problem-solving & process optimization. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second-mile mindset
• Prioritize personal integrity in all interactions and assignments
• Design and engineer enterprise networking, both onsite and cloud-managed services.
• Research, install, troubleshoot, support, and optimize network hardware and software such as HP, Juniper, and Cisco switches, FortiGate firewalls/routers, VLANs, etc.
• Collaborate with Audio/Video Technology Managers & Engineers in the design, planning, and implementation of enterprise-level changes and additions
• Collaborate with vendors for construction projects as it relates to Technology networking needs. This includes pathways, wiring closet locations, wiring standards
• Collaborate with other departments on wiring needs
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Manage network using LAN/WAN monitoring tools.
• Develop and implement written solutions to remediate problems and increase efficiency.
• Documentation of network diagrams, implementation procedures, Change Control documentation, Standard Operating Procedures, etc.
• Research emerging technological tools for possible use in ministry.
• Continually evaluate the effectiveness and efficiency of the position's current responsibility set and improve where necessary.
• Provide escalation support for complex networking issues.
• And all other duties and responsibilities as assigned by management.

Qualifications

Requirements

• Must agree with and be able to sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regularly attends a local Bible-believing church.
• Customer service oriented, dedicated to high customer satisfaction levels
• Ability to communicate technical issues and concepts to a broad range of technical and non-technical staff with Christ-like kindness and tact
• Ability to estimate and meet realistic deadlines, perform under pressure, and react quickly to changing priorities
• Most importantly, a proven firmness in their walk with Christ, and a passion for technical skill for the glory of God

Education & Experience

• Minimum 3-5 years of experience in network engineering, audio networking, or related fields.
• Strong understanding of networking protocols and audio signal processing.
• Ability to work in fast-paced environments and meet tight deadlines.
• In-depth knowledge of Dante protocols and AES67, including its architecture, routing, PTP settings, and configuration options.
• Knowledge of QSC's Q-LAN protocol suite for audio and video distribution
• Knowledge of Lighting Protocols: Art-Net and sACN - Working knowledge of ETC Paradigm and Mosaic systems
• Knowledge of Crestron NVX
• Ability to optimize the performance of network switches for use with Q-SYS audio, video, and control peripherals
• In-depth knowledge of Multicast, Unicast, and Broadcast transmission over TCP/IP
• Identify and resolve issues with Dante networks, including connectivity problems, packet loss, and latency issues.
• Strong background in network design, implementation, and troubleshooting, with experience in live events, installations, or similar environments.
• Ability to administer a segmented, multi-platform enterprise environment using a firm understanding of internetworking topology, infrastructure, hardware, and configuration.
• Experience in design, analysis, configuration, administration, documentation, and troubleshooting of networks using protocol analyzers, packet sniffers, etc.
• Experience in the design and configuration of routing protocols.
• Expert understanding of networking concepts, principles, and practices including segmentation, VLANs and segmentation, TCP/IP, PTP, subnetting, routing, SDWAN, etc.
• CCNA, or equivalent networking certification REQUIRED.
• Dante Level 3 Certification preferred
• Familiarity with process-driven workflow methodologies such as ITIL and GTD a plus.

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