IT Depot Technician, Data & Technology

Ankura is a team of excellence founded on innovation and growth.

Practice Overview:

Ankura Technology Services (ATS) provides all technical infrastructure and support services across the company in a secure, reliable, and cost effective manner. Examples include laptops, email, the service desk, network connectivity, fileservers, phones, servers and common applications. ATS's goal is to enable Ankura's consultants and business groups to effectively deliver both internal and external technical engagements. ATS strives to innovate while operating the business efficiently with the appropriate cost, risk and service level trade-offs.

Role Overview:

The IT Depot Technician takes an ownership role in the operation of Ankura's North American IT Depot and oversees various processes involved in the procurement, configuration, repair, deployment, reclamation and retirement of Ankura's workstations and other end-user hardware.

This position is located in Nashville, TN and reports to the Senior Director of End User Services.

Responsibilities:

• Manage and report on Hardware Request ticket queue ensuring tickets are addressed in a timely and effective manner
• Manage hardware asset lists and lead regular inventory audits to ensure accuracy
• Oversee onboarding and offboarding processes
• Plan workstation refresh schedule and oversee execution
• Oversee equipment recycling and ensure proper documentation of data destruction
• Manage special hardware requests including discussion of business needs with end users and facilitation of approval and procurement processes
• Work with IT leaders and Procurement to keep Depot stocked at target levels
• Assist with all day-to-day tasks of Depot operations including:
  
  • Image and configure workstations
  • Repair or facilitate repair of damaged/malfunctioning workstations
  • Fulfill equipment orders for new hires and replacement requests
  • Reclaim hardware as part of offboarding for separated workers
  • Manage shipments of equipment to and from the IT Depot
  • Maintain detailed records of IT hardware assets and all actions related to those assets
  • Keep Ankura offices supplied with appropriate levels of loaner/replacement equipment
  • Recycle end-of-life equipment and maintain proper documentation of data destruction

Additional Responsibilities:

• Work on projects related to area
• Assist other IT teams with projects and initiatives as required
• Participate in and contribute to team meetings and suggest improvements
• Comply with Corporate IT Service Management policies, procedures and directives

Qualifications:

• Bachelor's degree
• 4+ years of experience in an asset management or related role
• Demonstrable experience servicing and imaging laptop computers
• Basic technical understanding of a Windows 10/Active Directory environment
• Strong written and verbal communication skills
• Ability to multitask and manage several competing priorities in a fast-paced environment

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Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email or call toll-free +1.. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

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