Information Systems Support Specialist (Computerized Maintenance Mgmt System Support Specialist)

Salary : $55,085.00 - $98,958.00 Annually

Location : Anne Arundel County, MD

Job Type: Full-Time Regular

Job Number: 07792

Department: Public Works

Opening Date: 10/09/2024

Closing Date: 10/28/2024 11:59 PM Eastern

Position Description

This posting will be used to fill a full-time, Safety Sensitive position in the Department of Public Work's Utilities Bureau. The primary function of this position is to ensure that the Computerized Maintenance Management System (CMMS) asset inventory, equipment attributes and associated spare parts database are complete and current for Bureau assets.

This position also provides assistance with Division reporting as well as interfacing with the Asset Management Specialist to assist with CMMS software issues. The incumbent will be required to perform field data collection, data entry and related activities for process plant equipment maintenance management to include mechanical, electrical and instrumentation associated with water and wastewater plants, pumping stations and facilities. This position is also responsible for training others in the use of the CMMS systems.

This is technical support work involving the implementation, troubleshooting, and maintenance of a variety of computer platforms, operating and monitoring all multi-platform hardware and software, and providing assistance to PC and network/telecommunications systems users. These systems include PC's and PC/LANs, minicomputers, mainframe applications, Computer Aided Dispatch systems, and similar technologies.

NATURE AND VARIETY OF WORK

The employee will be required to perform field data collection, data entry and related activities for process plant equipment maintenance management to include mechanical, electrical and instrumentation associated with water and wastewater plants, pumping stations and facilities. The employee will also install and configure hardware and software, troubleshoot and provide first line diagnosis for computerized maintenance management hardware and software problems, and provide CMMS help desk problem resolution.

Employees receive general supervision from a higher-level supervisor. Work is reviewed in terms of effectiveness in meeting objectives. Guidelines in the form of County and departmental policies and procedures, technical manuals, and computer science principles and practices provide the parameters for employees to perform their work. Employees are required to use sound judgment as necessary to modify, adapt, or deviate from guidelines to accomplish work assignment objectives. Employees in this class interact with both technical and non-technical staff within other County departments.

The work will involve bending, climbing, lifting and moving boxes, walking, standing, stooping in an office environment, and will include the operation of a County vehicle for pick up and delivery of equipment. The work will also involve bending, climbing, walking, standing, stooping in a water and wastewater plant environment to perform field data collection work on mechanical, electrical and instrumentation equipment. Employees may be required to work after hours.
Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Technical Support:

Determines requirements for CMMS applications systems, sharing of files and equipment, and data communications.

Installs, configures, upgrades, and troubleshoots hardware, software, data communications and related problems, and assists users.

Verifies all software parameters for security and operational efficiency. Tests systems for integrity and performance.

Troubleshoots, diagnoses, and resolves computer problems in both network/telecommunications and stand-alone environments.

Provides technical support for multiple computer platforms, applications, and operating systems.

Advises, trains, and assists users on optimum use of equipment and ensures installation of desktop hardware and software in accordance with technical standards.

Tests hardware and software for integrity and performance.

Information Assurance:

Performs plant site visits to inventory water and wastewater process equipment and verify nameplate data to ensure CMMS database accuracy.

Performs database entry for water and wastewater process equipment identification numbering and attributes.

Operates and monitors all computer systems, peripheral devices and data network equipment to ensure availability to system users.

Monitors the daily operations of the CMMS system terminals.

Schedules and conducts back up of large equipment and spare parts data files.

Maintains the computer data back-up system as necessary to ensure the disaster and recovery system is operating properly with the least amount of disruption to County Agencies for whom this service is provided.

Diagnoses and resolves computer and network system problems related to the CMMS.

Determines correct computer application and analyzes routines thoroughly to ensure that the computer software program will produce the intended product.

Reviews, prepares and migrates all legacy and web system application systems and all associated documentation from development environments into production environments.

Monitors and ensures the integrity and validity of all production environments.

Provides input regarding the development of information technology divisional policies, standards, and procedures governing CMMS operations, maintenance database quality assurance and security administration functions.

Help Center:

Receives, logs, and processes calls for assistance with CMMS terminals and other computer equipment.

Tracks and monitors PC and CMMS software problems to insure a timely resolution for the customer.

Assists end users by troubleshooting hardware, software, data entry, data communications, and related problems.

Provides user training and documentation for the use of hardware and CMMS related applications

Assists with the creation and maintenance of documentation of standard procedures and policies of OIT, Bureau of Utilities and the Help Center as related to PC set up, installation, and problem diagnosis related to CMMS.

Sets up and installs personal computers and peripheral equipment.

Rebuilds existing PCs in order to upgrade or otherwise improve and enhance performance of the PC.

Independently diagnoses desktop computing problems.

Ensures system security consistent with county policies and procedures.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of plant maintenance or facilities engineering principles and practices.

Knowledge of computer science principles and practices, including knowledge of relational data base systems, structured design and programming, data communications, quality assurance, information technology security and knowledge-based systems.

Knowledge of micro, mini and personal computer hardware and software and of system setup and troubleshooting same.

Knowledge of PC LAN system design and operation.

Knowledge of a variety of office automation systems.

Knowledge of the organization and operation of business department to which assigned or the ability to rapidly acquire such knowledge.

Knowledge assurance and Information Technology security principles and practices.

Knowledge of computerized maintenance management systems (e.g. Cassworks, Maximo, SAP), and Web application developers (e.g. WebSphere) and JCL (Job Control Language).

Skill in migrating and implementing application software from a development stage to a production stage.

Skill in developing and maintaining operational documentation for production applications and processes for use by non-technical and technical staff.

Skill level in the use of spreadsheets, word processing, graphics, communications, data base management systems, and integration of data between diverse systems.

Skill level in the development and use of SQL reporting or Crystal Reports software.

Ability to use and interpret technical manuals and blueprints.

Ability to install IS components, install and test software.

Ability to understand and apply basic quality assurance and computer/network security practices and departmental Information Technology security policy and standards.

Ability to work with and provide assistance and training to non-technical staff-clerical, and professional and managerial.

Ability to work independently, and follow standard operating procedures and departmental policies and standards.

Ability to communicate effectively, both orally and in writing.

Ability to apply policies, standards and procedures in the absence of information technology management.
Minimum Qualifications

Two (2) years of course work with an AA certificate in electronic data processing from an accredited college, supplemented by courses in computer system administration or a related field; two (2) or more years experience in technical support and maintenance of computer systems, including the configuration and troubleshooting of hardware and software.

NOTE: This position is "Safety Sensitive" which means that employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.
Supplemental Qualifications

Preference will be given to candidates with the following:

1.) Two (2) or more years experience in using Computerized Maintenance Management System (CMMS) software in a plant or facilities maintenance environment.

2.) Two (2) or more years of "hands-on" experience in performing maintenance on process plant equipment/systems or facilities engineering.

3.) Intermediate or better skills with Microsoft Excel and Word.

4.) Demonstrated ability to read and interpret equipment nameplates, Operation & Maintenance (O&M) manuals, blueprints and Bill of Materials data.

• Medical/Health Insurance Plans
  
  
  • Open Access Aetna Select HMO-EPO
    
    
  • Aetna Open Choice PPO

Dental Insurance

• CIGNA Dental PPO (Buy-Up)
  
  
• CIGNA Dental PPO (CORE)
  
  
• CIGNA Dental HMO (DHMO)

Vision Insurance

• EyeMed

Employee Life Insurance

• Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
  
  
• Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

• Twelve days provided per year, thirteen in general election year

Annual Leave

• Less than 3 years - 13 days
  
  
• 3 to less than 15 years - 20 days
  
  
• 15 years or more - 26 days

Disability Leave

• Accrual at a rate of 15 days a year

Personal Leave Day, 5 per calendar year

Leave Sharing

Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

• Dependent Care Reimbursement
  
  
• Health Care Reimbursement

Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
  
  
• Universal Life Insurance with Long Term Care Rider
  
  
• United Legal Benefits

01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. Do not indicate "See Resume" in response to the supplemental questions. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes
• No

02

Do you possess two (2) years of course work with an AA certificate in electronic data processing from an accredited college?

• Yes
• No

03

In addition to possessing two (2) years of course work with an AA certificate in electronic data processing from an accredited college, do you possess supplemental course-work in computer system administration or a related field?

• Yes
• No

04

Do you possess two (2) or more years experience in technical support and maintenance of computer systems, including the configuration and troubleshooting of hardware and software?

• Yes
• No

05

Please describe how you possess two (2) or more years experience in technical support and maintenance of computer systems, including the configuration and troubleshooting of hardware and software. Please include employers, positions held, duties performed and dates/length of employment.

06

Do you possess two (2) or more years experience in using Computerized Maintenance Management System (CMMS) software in a plant or facilities maintenance environment?

• Yes
• No

07

Please describe how you possess two (2) or more years experience in using Computerized Maintenance Management System (CMMS) software in a plant or facilities maintenance environment.

08

Do you possess two (2) or more years of "hands-on" experience in performing maintenance on process plant equipment/systems or facilities engineering?

• Yes
• No

09

Please describe how you possess two (2) or more years of "hands-on" experience in performing maintenance on process plant equipment/systems or facilities engineering.

10

Do you possess demonstrated ability to read and interpret equipment nameplates, Operation & Maintenance (O&M) manuals, blueprints and Bill of Materials data?

• Yes
• No

11

Please detail how you possess demonstrated ability to read and interpret equipment nameplates, Operation & Maintenance (O&M) manuals, blueprints and Bill of Materials data.

12

Please check below your proficiency using Microsoft Excel:

• No experience
• Beginner
• Intermediate
• Expert

13

Please detail examples of work to illustrate your proficiency level with Excel.

14

Please check below you proficiency using Word:

• No experience
• Beginner
• Intermediate
• Expert

15

Please detail examples of work to illustrate your proficiency level with Word.

16

*Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.Have you attached the appropriate documentation to verify your education?

• Yes
• No

17

Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.

Required Question

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.