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Information Technology System Support Specialist
Salary undisclosed
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Job Type
Full-time
Description
This specialty covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.
Requirements
Provide customer service and technical support to end-users for computer hardware, printers, and software.
Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting.
Provide guidance and explain policies and procedures to end-users.
Train customers on new devices, technologies, and business processes.
Install software on new or existing devices, in accordance with standard procedures.
Assist in the set-up of new equipment and devices including access to network systems.
Assist with preventative maintenance within specified guidelines and procedures.
Assist in the tracking of hardware and software inventory.
Assist and interact with hardware and software vendors.
Monitor and perform scheduled hardware and software updates.
Partner with the IT team to ensure that security software is properly installed on employee computers.
Provide IT support on implementation or enhancements to the company key operating software.
Manage multiple projects/priorities simultaneously.
May monitor infrastructure issues and resolve or escalate to higher level IT support.
Understand employee business needs, and develop, present, and discuss IT solutions and scenarios that solve employee business problems.
Create detailed recommendations with external IT support and specifications to support business process changes.
Full-time
Description
This specialty covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.
Requirements
Provide customer service and technical support to end-users for computer hardware, printers, and software.
Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting.
Provide guidance and explain policies and procedures to end-users.
Train customers on new devices, technologies, and business processes.
Install software on new or existing devices, in accordance with standard procedures.
Assist in the set-up of new equipment and devices including access to network systems.
Assist with preventative maintenance within specified guidelines and procedures.
Assist in the tracking of hardware and software inventory.
Assist and interact with hardware and software vendors.
Monitor and perform scheduled hardware and software updates.
Partner with the IT team to ensure that security software is properly installed on employee computers.
Provide IT support on implementation or enhancements to the company key operating software.
Manage multiple projects/priorities simultaneously.
May monitor infrastructure issues and resolve or escalate to higher level IT support.
Understand employee business needs, and develop, present, and discuss IT solutions and scenarios that solve employee business problems.
Create detailed recommendations with external IT support and specifications to support business process changes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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