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  4. Click Websites.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Any Question? Contact us
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Jobs or company...
A

Tier 1 Service Desk Tech

  • Full Time, onsite
  • AirPro Diagnostics/Nationwide Parts
  • On Site, United States of America
Salary undisclosed

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Dice
Original
Simplified

Job Description

Job Description
Salary: DOE

AirPro Diagnostics is the leading provider of Diagnostic Scanning for Collision Centers throughout the U.S. and Canada.

Due to our organic growth, our I.T. Team is growing again!

We are seeking a Tier 1 level candidate who is a self-motivated team player to join our I.T. team. This person will provide I.T. solutions for our team members and customers. The ideal candidate must have the ability to work flex hours on an 8-hour shift in our office Monday - Friday somewhere between the hours of 7:00am and 7:00 pm with occasional overtime as needed. This is a great opportunity to grow your career within a fast-growing company with unlimited market potential.

Necessary skills include basic computer knowledge, the willingness to learn and a positive attitude.

Essential Functions:

  • Inbound call support using remote access tools such as ConnectWise Control or TeamViewer.
  • Desktop computer support to include desktop setup, moves, software installation and troubleshooting.
  • VoIP phone setup, provisioning, deployment, and troubleshooting.
  • Tablet software maintenance, updating and troubleshooting.
  • Tablet imaging.
  • Limited Office 365 user management to include new hire onboarding, email group management and signature creation, password changes, and limited license assignment.
  • Evaluate returned scan tools for suitability to redeployment.
  • Collaborates with the manufacturing department for tool building and deployment.
  • Escalates issues requiring advanced troubleshooting to System Administrators.
  • Performs other duties as assigned.

Experience preferred:

  • 2+ years in a call-center or telephone customer service environment.
  • Degree in Computer Science, I.T. or similar preferred.
  • Basic computer building
  • Proper Phone Etiquette
  • Microsoft Office Applications
  • Active Directory experience required
  • Office Equipment Support
  • Microsoft Windows Desktop Support

Benefits Include:

  • Medical
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Pet Insurance
  • Supplemental Insurance
  • PTO
  • Paid Holidays
  • 401k

Check us out: www.airprodiagnostics.com

AirPro Diagnostics is Proud to be an Equal Employment Opportunity Employer.

#ZR

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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