TE30M2 Senior Technology Manager, Publishing Pipeline Software Engineering

ACS Publications is a Division of the ACS and has all the characteristics of a medium-large scientific and technical publishing organization. It is one of two Divisions charged with serving the dual function of generating a reliable annual surplus to support the Society's programmatic activities, while also fulfilling a core goal of the Society in advancing knowledge in the field of chemistry and the chemical enterprise. The Division publishes 80+ high-quality peer-reviewed journals covering the breadth of chemistry and allied fields, as well as numerous other high-quality products and services of benefit to the global community.

The Publishing Operations & Business Systems Platform Engineering team provides technology services and solutions for the Publication Division's operations related to content publication.

The successful candidate will lead a technology team to achieve the following outcomes:

• Successful service management of mission-critical publishing technologies, with special focus on content publication systems including journal and book production systems, content management, workflow orchestration, and content transformations editing.
• Deliver solutions-focused responsiveness to time-sensitive production problems.
• Drive new product development and delivery efforts outside of the existing Publications product portfolio inventory.
• Provide expansion capability for existing services, including but not limited to domestic and offshore vendor workflows and deliveries.
• Responsible for developing, delivering and running highly stable and fault tolerant system operations through collaboration with technical services teams.
• Provide highly effective solutions and technology services while constraining costs.
• Highly contribute to the development and execution of the strategic direction of the Publications Division.

Key Responsibilities

• Manage the design, development, testing, and deployment of software solutions, ensuring they meet business requirements and quality standards
• Collaborate with cross-functional teams, including product management, QA, and operations, to define project scope, priorities, and timelines
• Drive the adoption of best practices in software development, including code reviews, testing, and documentation
• Provide technical guidance and support to team members, helping them to solve complex technical challenges
• Monitor and manage team performance, conduct regular performance reviews, and provide feedback
• Stay up to date with emerging technologies and publishing industry trends and incorporate this knowledge into the team's development practices
• Contribute to the development of the overall technology strategy and roadmap, aligning it with business objectives
• Assist with managing resource allocation, project budgets, and timelines to ensure successful project delivery
• Manage domestic and offshore technology vendors, including managed services.
• Uphold and reinforce the SAFe (Scaled Agile Framework) principles and methodology through an Agile sprint framework
• Foster a positive and inclusive work environment, promoting diversity and collaboration within the team

Software Engineering Team

• Develop and maintain high-quality software solutions
• Test and deploy scalable and reliable software applications
• Translate requirements into technical specifications
• Debug and resolve software defects, performance issues and other technical challenges
• Participate in code reviews and ensure code quality
• Collaborate with the onshore enterprise architecture and software engineering teams to align on technical requirements, architecture, and project timelines
• Implement industry standard DevOps practices

Service Delivery

• Manage business expectations and review workload with stakeholders for prioritization
• Act as the primary point of content for all stakeholders regarding offshore service delivery issues and escalations
• Manage and communicate service delivery metrics to critical business partners.
• Manage the daily operations of the offshore service delivery team to ensure efficient and effective service delivery.
• Manage recurring governance, ensure adherence of service level agreements (SLAs), and resolve escalations both with business customers and with Delivery team.
• Develop and utilize internal reporting to manage performance and ensure internal / external SLAs are being met
• Identify potential risks to service delivery and develop mitigation strategies
• Regularly monitor and report on service performance, identifying areas for improvement and implementing corrective actions
• Promote a culture of continuous improvement across all delivery teams

People Leadership

• Build a high performing technology team that takes pride in work they deliver
• Lead, develop and mentor members of the technology team, fostering a positive and productive work environment
• Demonstrate effective written and verbal communication
• Identify, manage, and resolve conflict
• Define, establish, and implement appropriate performance measures for staff

OH-based: This role is based in our Columbus, OH office. A reasonable rate of compensation for this position is between $142,000 & $193,000 per year.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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