Sr Manager, Tech Ops Eng, AWS Data Centers
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The Cluster Operations Leader is responsible for one or more Amazon Data Center Clusters and Colocation Operations within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost.
The Infrastructure Operations organizations are composed of two primary functions: Data Center operations (DCO) and Data Center Engineering Operations (DCEO). A physical security organization, while not reporting directly to the Cluster Operations Leader, is an integral part of the operation. Data Center Operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical, electrical and controls systems that support our data Center critical environments. Security Operations are charged with the physical security of our people, assets, and customer data.
The Cluster Operations Leader must be able to build and lead high performing teams across each of these functions, understand and manage their daily operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed.
The Cluster Operations Leader is a key role in the management team that is operating and scaling the world's largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams
Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost
Planning and executing the Infrastructure Operations component of new Data Centers and Colocation (Colo) expansions
Operation and maintenance of mechanical, electrical, and controls systems for Amazon Data Centers to include preventive maintenance, corrective maintenance and change management
Vendor management of Colo Data Centers services providers to meet or exceed contracted performance SLA's
Safety, security, and availability incident response, incident management and incident resolution
Continuous improvement of operational processes, procedures, methods and tools
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS
Bachelor's or Master's degree in Engineering, Computer Science or a related field, or relevant industry experience
10+ years of relevant management experience in Data Centers operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar.
Demonstrated track record in delivering complex projects
Proven ability to hire, develop and manage high-performing technical teams
Prior ownership of the operation of a mission-critical team and/or product
Ability to operate independently as a manager of a geographically distributed management team
Excellent written and verbal communications skills
Excellent analytical, quantitative, and presentation skills
PREFERRED QUALIFICATIONS
Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment.
Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
The Infrastructure Operations organizations are composed of two primary functions: Data Center operations (DCO) and Data Center Engineering Operations (DCEO). A physical security organization, while not reporting directly to the Cluster Operations Leader, is an integral part of the operation. Data Center Operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical, electrical and controls systems that support our data Center critical environments. Security Operations are charged with the physical security of our people, assets, and customer data.
The Cluster Operations Leader must be able to build and lead high performing teams across each of these functions, understand and manage their daily operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed.
The Cluster Operations Leader is a key role in the management team that is operating and scaling the world's largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams
Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost
Planning and executing the Infrastructure Operations component of new Data Centers and Colocation (Colo) expansions
Operation and maintenance of mechanical, electrical, and controls systems for Amazon Data Centers to include preventive maintenance, corrective maintenance and change management
Vendor management of Colo Data Centers services providers to meet or exceed contracted performance SLA's
Safety, security, and availability incident response, incident management and incident resolution
Continuous improvement of operational processes, procedures, methods and tools
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS
Bachelor's or Master's degree in Engineering, Computer Science or a related field, or relevant industry experience
10+ years of relevant management experience in Data Centers operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar.
Demonstrated track record in delivering complex projects
Proven ability to hire, develop and manage high-performing technical teams
Prior ownership of the operation of a mission-critical team and/or product
Ability to operate independently as a manager of a geographically distributed management team
Excellent written and verbal communications skills
Excellent analytical, quantitative, and presentation skills
PREFERRED QUALIFICATIONS
Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment.
Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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| Size | More than 5000 |
| Industry | Broadline Retail |
| Location | King County, United States |
| Founded | 5 July 1994 |
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