Network Operations Specialist () - Melbourne, FL - JP6599

We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Haves and Nice to Haves our hiring team highly prefers. Below that you'll find the standard job description for this opportunity.

Must Haves:
Networking experience
1 yr Telecomm network troubleshooting experience
Data analytical skills
Experience with scripting/automation tools (will be using an in-house scripting tool
Strong/effective communication skills
Presentation skills
CCNA Certification or must obtain within 3 months of start date
2 years post-Secondary/ Associate's Degree with a minimum of (6) years of prior related experience

Nice to Haves:
Physical layer and routed technologies experience.
Experience with Layer 1 Troubleshooting
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of the CISCO network equipment.
Experience in Physical layer and routed technologies experience.
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of network equipment.

Job Description:
Provide technical support for a large private communications network. Handle first line of support for customer and field calls into an operations center.
Log calls and perform preliminary investigations into reported network issues.
Create trouble tickets and initiate workflow for problem resolution.
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
Review aircraft operational problem reports, isolate root causes, and initiates corrective action
Assist in the prioritization of problems and determine what additional resources may be required to correct based on severity of message interruption
Use software tools and scripting languages to support issue identification and trend analysis
Develop trend/pattern analysis skillset to be able to brief issues to senior engineers
Develop and deliver presentations to communicate design activity plans and status to internal and external customers.
This position is part of an onsite 24x7 network control environment.(Melbourne Florida) Shift and workday flexibility is required.

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