Field Process Engineer I

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

As a member of a Key Account organization of the Global Sales and Services business unit, the Field Process Engineer is the on-site process application expert in developing and improving process run on our tool sets at our key customer. In this role, the Field Process Engineer drives the process development projects and new product introductions with the key customer. The Field Process Engineer is a technical bridge between the customer process development teams and the Business Unit.

Accountability in this role is critical. The Field Process Engineer is a key customer interface and must demonstrate responsibility, authority, and proper communication when interacting with the customer at all times. Delivering customer satisfaction is a key objective of this role.

Key Responsibilities

• On-site process development:
  • Support Customer on process and hardware development (both new development and CIP - continuous improvement projects). Works closely with the Customer to design and conduct experiments to meet the Customer's need (new development, CIP, troubleshooting, tool-to-tool matching).
  • Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
  • Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
  • Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
  • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
  • Drive continuous improvement of the customer experience through team, process and support tool development.
  • Drive and manage new product installs and subsequent process development.
  • Projects manage new evaluations and ensure success of the project.
• Process transfer:
  • Responsible for process transfer from primary customer manufacturing facility to new greenfield fab and transfer of product knowledge to the local service organization.
  • Documents and maintains the process and hardware learnings from the development phase and develops/transfers best known methods (BKMs) to the site teams.

Competencies to be Successful

• Well organized individual and illustrating those thoughts and translating plans into action within a matrixed environment
• Possess the ability to self-direct and prioritize among many tasks required to ensure a successful project
• Demonstrated excellence in communication (verbal and written).

Education/Experience/Skills Requirements

• Candidates at all levels (B.S., M.S, and PhD) with a degree in physical chemistry, chemical engineering, materials science, or physics will be considered.
• Minimum 5 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry.
• Equivalent combination of education and experience for which comparable knowledge, skills and ability has been achieved in the areas of processing, developing and characterizing epitaxially deposited thin films.
• Good knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and epitaxial deposition processes and equipment. Preference will be given to candidates who have a demonstrated history of optimizing epitaxial deposition and process development, preferably with ASM equipment.
• Experience with advanced troubleshooting/structured problem analysis methodologies (KT/FMEA/7-step/Ishikawa diagrams/etc.)
• Strong experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
• Proactively support escalations, develop and manage action plans, and ensure clear communication between customer, service team, business unit, or other sub-suppliers.
• Ability to travel up to 25%, as necessary and possibly for extended periods of time, to the Business Unit for training and technical engagement, as well as to the Customer sites, as needed. The primary Customer focus will be at the customer site in north Phoenix, AZ.
• In case of beta qualifications or escalations, additional hours and working weekends may be required.

Must understand the Intellectual Property boundaries between ASM and the Customer and be able to maintain IP, as appropriate, during all external and internal interactions.

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

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