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Healthcare IT Support Specialist II
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Job Description
Job Description
Job summary:
The Healthcare IT Support Specialist II will be responsible for front line interaction with our entire customer base, satisfactorily troubleshooting and resolving incoming support issues.
Essential responsibilities and accountabilities:
- Investigating, documenting and resolving customer reported issues effectively and efficiently
- Understanding and articulating the impact of various software functionality options
- Developing customer-specific rules using the RCxRules software
- Conduct product testing
- Developing and presenting client education content
- Work with the Implementation team to effectively transition customer projects to Support
- Provide stellar customer experience
Qualifications:
- 3-5 Years of IT Support Experience, preferably in the healthcare space OR a Computer Science Degree (or equivalent)
- Experience in writing and troubleshooting SQL statements
- Experience with managing healthcare interfaces using HL7
- Strong understanding of healthcare industry and medical billing; ICD 10, ANSI 5010, CPT/HCP Strong customer service skills
- Strong problem solving and technical troubleshooting skills
- Excellent written and oral communication skills
- Proficiency in Microsoft Office products such as Word, Excel, Outlook
- CS, and EDI standards; and claim submissions.
Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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