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Senior SCM + CX Service Experience Specialist

Salary undisclosed

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Senior SCM + CX Service Experience Specialist

  • Bachelor s degree in Supply Chain Management, Business, Customer Service, or a related field. A master s degree is a plus.
  • 10+ years of experience in supply chain management and customer service, with a focus on CX.
  • Strong knowledge of SCM software tools (e.g., SAP, Oracle, etc.) and CRM platforms (e.g., Salesforce, Zendesk).
  • Demonstrated ability to optimize processes and drive efficiency in SCM operations.
  • Proven track record of enhancing customer service and delivering exceptional customer experiences.
  • Strong leadership and communication skills, with the ability to manage cross-functional teams and collaborate effectively.
  • Analytical mindset with a data-driven approach to problem-solving.
  • Local to the Atlanta, GA area or willing to relocate.
  • Supply Chain Management (SCM):
  • Oversee and optimize supply chain processes, including procurement, inventory management, logistics, and distribution.
  • Develop and implement strategies to improve supply chain efficiency, reduce costs, and enhance overall performance.
  • Collaborate with suppliers, vendors, and internal teams to ensure timely delivery of goods and services.
  • Monitor and analyze key performance metrics (KPIs) to identify areas for improvement and drive data-driven decision-making.
  • Ensure compliance with industry standards, regulations, and best practices.
  • Customer Experience (CX):
  • Lead initiatives to improve customer service and satisfaction by enhancing the overall customer journey.
  • Implement CX strategies that align with business goals, focusing on personalized and high-quality customer interactions.
  • Collaborate with internal departments (sales, marketing, operations) to address customer concerns and create solutions that promote customer retention.
  • Analyze customer feedback, gather insights, and develop action plans to address pain points and improve service offerings.
  • Manage CRM tools and systems to track customer interactions and improve response times.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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