Junior Business Operations Specialist - HYBRID

Job Description:

***Corp to Corp Resumes are accepted.

NC DHHS Division of Health Benefits is responsible for enrollment and credentialing of NC Medicaid Providers. In this position you will help with technical operations aspects within this unit.

Responsibilities include but are not limited to:

The Junior Specialist is responsible for Technical Operations within DHB Provider Operations Unit.

The Junior Specialist will:

• Play an active role partnering with business leaders and teams to understand and drive technology/information requirements through internal and external service providers to achieve the required technology and information capabilities
• Support Provider Operations activities to ensure the accurate, timely, and cost-effective implementation of new and existing processes and functionality in both the NCTracks system and the new Provider Data Management/Credentials Verification Organization (PDM/CVO) modules to include planning, requirements, prioritization, Customer Service Requests, service tickets, File Maintenance Requests, defects, training, and testing.
• Participate and collaboration with other workgroups to collect and analyze data; assist with testing and validation of data and business processes; evaluate file layouts, risks of modifications, and downstream impacts to other systems; utilize systems to holistically research, identify and resolve errors with data transmission; prioritize needs of Provider Operations.
• Participation in creating and maintaining Provider Operations reporting and dashboarding.
• Serve as a primary point of contact for the change control and technical processes used by Provider Operations
• Assist with other projects and activities as needed

Skills:

• Excellent analytical, critical thinking and problem-solving skills.
• Broad understanding of an array of Information technologies and their uses.
• Ability to extrapolate conclusions from large data reports
• Proven ability in establishing and maintaining effective working relationships with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Proven ability to recommend modifications to program policy and procedure to minimize risk and/or improve effectiveness.
• Ability to work independently and assess project and assignment requirements.
• Ability to organize and follow complex and/or detailed technical procedures
• Adaptability and capability to work in a fast-paced environment
• Ability to pay close attention to detail and communicate in a clear and concise manner (written and oral).
• Excellent interpersonal, analytical, research, and documentation skills.

Requirements:

• Education: Prefer degree in business administration, computer/data science, or related field or experience.
• Experience/familiarity with following business procedures, audit processes, and corrective action.

Required Skills:

Excellent analytical, critical thinking and problem-solving skills.

Broad understanding of an array of Information technologies and their uses. And adaptability and capability to work in a fast-paced environment

Ability to extrapolate conclusions from large data reports

Excellent verbal and written communication skills with proven ability in establishing and maintaining effective working relationships with internal

Excellent verbal and written communication skills and ability to pay close attention to detail and communicate in a clear and concise manner

Proven ability to recommend modifications and follow policy and procedure to minimize risk and/or improve effectiveness

Ability to work independently and assess project and assignment requirements

Excellent interpersonal, analytical, research, and documentation skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.