Specialist- Junior

• Play an active role partnering with business leaders and teams to understand and drive technology/information requirements through internal and external service providers to achieve the required technology and information capabilities
• Support Provider Operations activities to ensure the accurate, timely, and cost-effective implementation of new and existing processes and functionality in both the Client Tracks system and the new Provider Data Management/Credentials Verification Organization (PDM/CVO) modules to include planning, requirements, prioritization, Customer Service Requests, service tickets, File Maintenance Requests, defects, training, and testing.
• Participate and collaboration with other workgroups to collect and analyze data; assist with testing and validation of data and business processes; evaluate file layouts, risks of modifications, and downstream impacts to other systems; utilize systems to holistically research, identify and resolve errors with data transmission; prioritize needs of Provider Operations.
• Participation in creating and maintaining Provider Operations reporting and dash boarding.
• Serve as a primary point of contact for the change control and technical processes used by Provider Operations
• Assist with other projects and activities as needed

• Excellent analytical, critical thinking and problem-solving skills.
• Broad understanding of an array of Information technologies and their uses.
• Ability to extrapolate conclusions from large data reports
• Proven ability in establishing and maintaining effective working relationships with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Proven ability to recommend modifications to program policy and procedure to minimize risk and/or improve effectiveness.
• Ability to work independently and assess project and assignment requirements.
• Ability to organize and follow complex and/or detailed technical procedures
• Adaptability and capability to work in a fast-paced environment
• Ability to pay close attention to detail and communicate in a clear and concise manner (written and oral).
• Excellent interpersonal, analytical, research, and documentation skills.

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