Enterprise Operations Center Analyst II
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Immediate need for a talented Enterprise Operations Center Analyst II. This is a 06+ Months Contract opportunity with long-term potential and is located in Atlanta GA (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-46859
Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities in a 24x7x365 environment.
- The EOC Analyst s primary role will be to monitor the event console reacting to alerts, creating tickets, and executing Tier 0 tasks within SLA.
- Works under routine direction.
- Uses limited discretion in resolving issues or inquiries. Works without frequent reference to others.
- Interacts with and may influence immediate colleagues.
- May have some external contact with customers, suppliers, and partners.
- May have more influence in own domain.
- Performs a range of work activities in varied environments.
- May contribute to routine issue resolution.
- Understands and uses appropriate methods, tools and applications.
- Demonstrates a rational and organized approach to work.
- Identifies and negotiates own development opportunities.
- Has sufficient communication skills for effective dialogue with customers, suppliers, and partners.
- Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons.
- Absorbs new information when it is presented systematically and applies it effectively.
- Day-to-Day Infrastructure Operations
- Executes standard and repetitive technical and operational tasks.
- Manages operational incidents to resolve them within agreed service levels according to their priority.
- Monitoring and Alerting
- Responds to events and alerts raised by the monitoring toolsets and initiates incident management activities accordingly.
- Refers alerts to the relevant party according to escalation procedures, aiming to prevent incidents.
- Physical Data Center Operations
- Continuous Improvement
- Identifies improvements in processes to minimize incident occurrence or increase speed of resolution.
- Contributes to regular operational performance reviews to generate continuous improvement opportunities.
Key Requirements and Technology Experience:
- Skills-NOC, Networking, Linux, Splunk.
- High school degree.
- 2 4 years of working experience providing infrastructure operations support.
- Working experience with monitoring technologies and analyzing real-time statistics.
- Working experience working with a ticket management/service desk system.
- Working experience in an ITIL-based environment.
- Working experience as a participant in a change management process.
- Working experience in Microsoft Office products.
- Working experience in a Network Operations Center (NOC) or IT Operations Center (EOC).
- Networking, Linux, Client, AWS certifications.
- Military experience as a non-commissioned officer.
- Shift : 1st shift 7am-3pm M-F and 7am-7pm S-S equaling 40hr per week.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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