Principal Product Manager, Tech for Intuit - AI Powered Hybrid Workplace

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Principal Product Manager, Tech for Intuit - AI Powered Hybrid Workplace

The Tech for Intuit organization at Intuit is looking for a dynamic Principal Product Manager who is user-centric and can transform the technology that powers our hybrid workforce.

You are passionate about creating products that change the way employees work. You are a product person through and through. You are a customer advocate (which in this team is the Intuit Workforce) first and know how to balance that responsibility with the business analytics/metrics that drive success. You bring that ethos to work every single day, where you partner with design, analytics, and engineering team members to create and deliver integrated, innovative end-to-end employee experiences.

As a Principal Product Manager in the Tech 4 Intuit Product Organization, you will be responsible for the strategy, roadmap and execution of reimagining employee experiences such as the Hybrid Work/Workplace Tech Experiences and Hybrid Employee Events Experiences by leveraging AI, automation, low-code no code and RPA technologies. The successful candidate will collaborate closely with engineering teams, our platform groups, our internal stakeholders and external partners (vendors) to develop and implement a comprehensive build vs. buy technology strategy. The experiences you will own strategy and execution for will accelerate workforce velocity and enable Intuit employees to collaborate effectively with each other.

Responsibilities

• Serve as the product visionary and product owner to drive the evolution of the hybrid workplace and events tech portfolio.
• Partner with stakeholders, user groups/user personas across Intuit to continue to understand pain points to build and maintain capability vision, strategy and roadmap.
• Deliver product requirements with prioritized features and establish the operational rigor for operating and improving the capabilities you own
• Serve as the product evangelist, advocating for the customer every step of the way - and evangelizing how technology can enable the customer outcomes.
• Define customer benefits and clarify user priorities to drive decision making
• Work with the architecture, engineering and design teams to prioritize short-term and long-term goals
• Manage several large IT vendors - influencing roadmaps, building partnerships and ensuring accountability (i.e. Zoom, Google, Swoogo, Poly, ServiceNow etc).
• Serve as the subject matter expert in the given workforce technology capabilities - with knowledge about industry benchmark, and the capability market landscape
• Monitor and measure product/capability performance - analyze capability NPS, product usage, conduct follow-me-home's and operations data.
• Monitor overall app utilization across Intuit, discover new trends and apps and analyze usage patterns.

Qualifications

• 5-7 years of product management experience in a tech/software product with AI as a focus.
• Ideally 1-3 years of people management experience and/or people management readiness
• Experience working with third party tools and tech offerings for Enterprises such as ServiceNow, Google Workspace, Slack, Zom, etc.
• Preferably experienced in recent times with experimenting and delivering AI powered experiences.
• Experience delivering a transformational employee experience for an organization - taking them through an experience change journey
• Experience leading the ideation, technical development, and launch of enterprise software products, transforming your expertise in enterprise software products
• Organized, operational thinker who has a track record of managing complex products and/or programs
• Experience working and collaborating across customers, engineering managers, UI engineers, and other technical partners to design products
• Analytical and data driven mindset - can use data to define metrics for initiatives, to measure current state and to track attainment of stated metrics
• Innate curiosity and willingness to dive deep into a complicated platform product, and the influencing skills to navigate solutions and bring together disparate points of view
• Strong business and technical business background, with academic concentration in Engineering, Computer Science or other technical disciplines preferred

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