Manager, Operations | Pricing Dept.

This position will follow our hybrid work model; we expect the selected candidate to work a minimum of 3 days a week at either our St. Petersburg, FL or Memphis, TN corporate offices. Must live within commutable distance from our home office.



Job Summary:

Under general direction with a high level of autonomy, uses extensive knowledge and skills obtained through education and experience to translate business strategy into work programs and processes for the largest multi-function and/or most complex specialty work groups. Leads major or multiple projects with significant scope, complexity and impact. Works independently or with subordinates on difficult assignments that are broad in nature requiring ingenuity with appreciate latitude for unreviewed actions or decisions. Provides comprehensive solutions to escalated problems. Results are evaluated at agreed upon milestones for effectives in achieving specified results. Extensive contact with internal and external customers will be required to identify, research, analyze and resolve complex issues.

Essential Duties and Responsibilities:

• Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff.
• Plans, assigns, monitors, reviews, evaluates and leads the work of subordinate managers and supervisors.
• Coaches and mentors subordinates and identifies training needs and creates development plans.
• Prepares and presents operational budgets for assigned functional area(s).
• Interprets, applies and recommends changes to organizational policies and procedures.
• Establishes objectives and develops processes and procedures to ensure efficient and timely work flow.
• Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as required.
• Balances conflicting resource and priority demands.
• Maintains regular contact with senior manager and other internal customers to identify, research and resolve issues.
• Ensures effective coordination occurs between assigned functional area(s) and other areas.
• Identifies trends and implements corrective action as necessary.
• Uses financial data and performance indicators to establish control mechanisms and other improvement initiatives.
• Performs other duties and responsibilities as assigned.

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