Systems Analyst/Sr Systems Analyst, IT Applications

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is a member of the IT Enterprise Programs Team that is within the Regional and Sales IT Division at American Airlines

• This position will be responsible for performing IT support for the three wholly owned American Eagle Operational Control Centers. This position will oversee IT initiatives and support activities in the control centers to deliver services and solutions that meet the overall strategic regional IT business objectives for the American Eagle wholly owned carriers of American Airlines. The primary focus is maintaining the operational control centers systems that run the airline for dispatch, crew scheduling and maintenance.
• The primary role of the Operational Control Center Senior Systems Analyst is to deliver end-user support to the business units in the Operational Control Centers. This role will assist users to utilize software programs efficiently and effectively in order to fulfill business objectives. Duties include troubleshooting software for all internal customers as well as leading the improvement of the Operational Control Centers experience with regard to IT Operations applications.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.

• Participate in the support of existing and future applications.
• Gain in-depth knowledge of required software applications to support the Operational Control Centers.
• Assists with Operational Control Center software upgrades and implementations by reviewing documentation, testing, and coordinating with the development team and business units.
• Ownership of documented IT processes and departmental guidance on business/systems analyst best practices.
• Communicates application issues to key stakeholders - including management, development teams, end users, and vendors
• Partner with business units to determine project priorities, business case justifications, and to clarify and communicate business needs
• Provide operational support/troubleshooting during a weekly after hours on-call rotation for the American Eagle Operational Control Centers
• Support monthly server patching
• Participate in supporting ongoing disaster recovery initiatives
• Assist with maintaining remote desktop farms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• 2+ years of experience supporting complex airline business applications in a large enterprise environment
• Experience in troubleshooting complex computer systems/problems; strong troubleshooting skills
• 2+ years airline experience supporting a Regional Airline Operations systems
• Exhibits strong organizational and time management skills in a hybrid 2 work days from home environment

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in a related IT field
• Airline Dispatcher License/Crew Scheduling Leadership
• Proficient with existing IT systems that impact American Eagle Airlines
• 5+ years of proven experience in Regional IT Airline operations
• CAE SME in Ops systems used in the American Eagle Operational Control Centers
• Experience in large implementations of Ops systems in the Operational Control Centers
• 2+ years of experience supporting complex business applications in a large enterprise environment as per DevOps principles in an Agile environment
• Training in appropriate monitoring & alerting and environmental support to ensure a fault tolerant, reliable and highly available environment

Skills, Licenses & Certifications

• Advanced understanding of business systems and industry requirements, and full technical knowledge of systems analysis
• Experience with application administration, systems support, or development preferred
• Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
• Ability to thrive in a sense-of-urgency environment and leverage best practices, with a can-do attitude

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.