Software Specialist III

Summary: Seeking a Software Specialist III to provide technical support, device staging, and troubleshooting for end-user devices.

Requirements:

• Must be able to travel, up to 50% travel

• Must participate in the on-call after-hours support rotation

• High School Diploma and 4 years relevant experience (Bachelor's degree preferred)

• Subject to Government Public Trust security investigation

• US Citizenship

• Ability to obtain and maintain a public trust security clearance

Preferred Skills:

• Bachelor's degree in a relevant field

Responsibilities:

• Provide deskside support for dispatched tickets from the Service Desk

• Stage devices by installing OS, renaming computers, joining domains, and installing software

• Perform break/fix support for desktop devices including laptops, desktops, printers, VTC/AV

• Deploy and retrieve new end-user devices with user tutorials

• Install specialty software not packaged in SCCM

• Remove devices from the network as directed by Security Operations Center

• Order parts for hardware repair with approval and coordinate with third-party vendors

• Provide setup and technical A/V support in conference rooms

• Provide setup and technical VTC support including monitoring high-profile user conferences

• Compile recorded conferences for customers

• Perform PIN PIV resets using security solutions

• Monitor ServiceNow ticketing system queue and resolve end-user incident/request tickets promptly

Pay Details: $22.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Specializes in custom automation projects, they are a major player in the world of controls and robotic solutions around the world. My client will expand anyone resume and build them to be a top performing controls engineer.