Sr. Business Process Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As part of the Finance Business Transformation team, the Senior Business Process Manager will be responsible for leading end-to-end process improvement initiatives, testing, and system solutions to ensure design is seamless, automated, and scalable. This individual should have in-depth experience with various Finance process areas (e.g., Q2C, Non-Q2C, Tax). This role will work closely with various cross-functional teams in Finance, Digital Technology Services, Product Led Growth, Legal, Sales Operations, and more. Additionally, this role will be hands-on in day-to-day activities and will ensure projects, processes, and systems are aligned with the Company's vision strategy, controls, and policies.

This position is an individual contributor role reporting to the Director, Business Process.

Responsibility

• Manage and lead small to large size projects by incorporating continuous process improvement, change management, and distinct project phases to drive value and outcomes
• Collaborate with Leadership, PMO, and other key partners to supervise the planning, execution, and delivery of projects
• Consult with business leaders and partners on business requirements, and establish clear goals and objectives to ensure they align with Docusign's strategic vision
• Ensure alignment, accountability, and partner engagement throughout project phases
• Coordinate and facilitate meetings on key design decisions and changes
• Build test cases and organize User Acceptance Testing with various business partners
• Be a leader and coach for the team, as this role may have direct reports
• Help build and maintain process documentation, training docs, and process flows
• Be an authority in Docusign products and systems and propagate knowledge to the rest of operational teams by providing guidance and sharing best practices

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of relevant work experience
• BA/BS degree

Preferred

• Knowledge of process management and improvement, Lean Thinking, Six Sigma methodologies and history of improving processes
• Proficient with Google Workspace products, Oracle Cloud Fusion, JIRA, ServiceNow, Automation tools (e.g., RPA or Bots), and Excel
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Effective communication and negotiation skills (i.e., influencer)
• Able to work autonomously with minimal support
• Ability to develop strong cross-team relationships and partnerships
• Confidant in working with management team members
• Technical enough to be comfortable asking questions to dig into development issues, quickly gather and synthesize information, devise a plan, get agreement and move towards resolution
• Has the ability to see the big picture and work with a team to prioritize pipeline requests, ensuring delivery alignment without compromising goals
• Focus on customer satisfaction to win our customer's continued business and loyalty

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Illinois and Colorado: $116,500.00 - $160,150.00 base salary

Washington and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary

Washington DC: $122,300.00 - $168,200.00 base salary

This role is also eligible for bonus, equity and benefits .

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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