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Client Services Technician
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Position Information
The Client Services Technician will primarily be responsible for the day to day management of campus device management systems that includes, but is not limited to, application management for Windows, MacOS, and iOS devices, new device deployment, and troubleshooting of our management systems and workflows. This position will also serve as the first tier of support for tickets related to Secured Device Services while proactively monitoring and providing metrics for reporting purposes for various security vulnerabilities. The Technician will work with the Security Office to determine security best practices and requirements to help guide their applied knowledge of endpoint configuration management to help manage various types of hardware the campus oversees. Incumbent must be customer service focused as they will be required to interact with customers and disseminate information using project management tools, metrics and other reporting means. This position will work alongside the Configuration Analyst and their manager to determine the best course of action and provide guidance as needed. This position is classified as hybrid with three days remote (M,W,F) and two days on-site at UCR (Tu, Th). The full salary range for the Client Services Technician is $36.89 - $55.80 per hour. However, the pay scale for this position is up to $36.89 per hour. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
The Client Services Technician will primarily be responsible for the day to day management of campus device management systems that includes, but is not limited to, application management for Windows, MacOS, and iOS devices, new device deployment, and troubleshooting of our management systems and workflows. This position will also serve as the first tier of support for tickets related to Secured Device Services while proactively monitoring and providing metrics for reporting purposes for various security vulnerabilities. The Technician will work with the Security Office to determine security best practices and requirements to help guide their applied knowledge of endpoint configuration management to help manage various types of hardware the campus oversees. Incumbent must be customer service focused as they will be required to interact with customers and disseminate information using project management tools, metrics and other reporting means. This position will work alongside the Configuration Analyst and their manager to determine the best course of action and provide guidance as needed. This position is classified as hybrid with three days remote (M,W,F) and two days on-site at UCR (Tu, Th). The full salary range for the Client Services Technician is $36.89 - $55.80 per hour. However, the pay scale for this position is up to $36.89 per hour. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
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